> Markdown version of [/jobs/ext/4211471-information-technology-technician](https://www.wearedevelopers.com/jobs/ext/4211471-information-technology-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Information Technology Technician

- **Company:** 2ND CIRCUIT COURT
- **Location:** East Hartford, CT, United States
- **Salary:** $50,438.0 - $90,563.0
- **Contract:** Permanent contract
- **Skills:** Adobe Acrobat, Active Directory, Apple IOS, Apple Mac Systems, Software Applications, VoIP, Information Systems, Computer Networks, System Configuration, Data Centers, Networking Hardware, Virtual Private Networks (VPN), Log Files, Microsoft Office, Microsoft Software, Windows Servers, Virtual Desktops, Wireless Access Point, Computer Equipment, Information Technology, Mobile Computing, Cisco Switches, Cisco
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bd35b34988f82fdc

## About the Role

The successful candidate must have leadership qualities which include the ability to:

· Collaborate and work effectively with all levels of court staff and other agencies.

· Communicate information clearly, accurately, and in a timely manner.

· Organize time and work effectively.

· Exercise good judgment and show initiative.

Attention to detail and analytical skills are a must. Responding to competing priorities, maintaining confidentiality, and handling sensitive matters with tact is essential. Work is performed in an office setting. Lifting of boxes and moving equipment is required; therefore, the incumbent must be able to lift up to 50 pounds and must be able to sit and or stand for extended periods of time. This position requires frequent mobility.

Information Technology Qualifications:

· Operating Systems: Windows 10, Windows Server 2012-2019, MacOS and Apple iOS

· Software: Microsoft Office 365, Adobe Acrobat Professional, Exchange, Active Directory

· Data Center and Networking Equipment: Familiarity with Cisco Switches, Wireless Access Points, Uninterruptible Power Supplies, Network Racks and Enclosures, Structured Category and Fiber Cabling, VoIP, and VPN

· Printing: Canon copiers and HP printers

· Certifications: CompTIA, Microsoft, and Cisco certifications are preferred

Education:

High school graduation or equivalent is required. Education above high school level may be substituted for experience. Bachelor's degree in Information Systems or Computer Science is desired.

## Description

Travel throughout all three seats of court (New Haven, Hartford, and Bridgeport) will occasionally be required to assist other Information Technology department staff, provide helpdesk coverage, assist with projects, and to attend department meetings.

Representative Duties:

· Provide prompt support to helpdesk service requests with a high degree of professionalism and accuracy;

· Meet established Service Level Agreements (SLA), maintain work log, and document resolutions thoroughly;

· Provide training and support for desktop and mobile computing hardware. Experience supporting virtual desktops (VDI) and Apple iOS devices is preferred;

· Provide tier one support for server and networking components with a firm understanding of core networking fundamentals;

· Provide support for networked copiers, printers, and high-speed scanners;

· Monitor critical infrastructure systems (power, temperature, log files, etc.);

· Assist with inventory control duties, including intake and excise of equipment;

· Prepare and maintain detailed technical documentation of department operating procedures, equipment maintenance, and hardware/software configurations. Must be able to prepare simplified instruction manuals of hardware and software for customers;

· Maintain composure in high stress situations;

· Participate in rotating on-call schedule; and

· Responsible for other duties as assigned.