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# Agent Support Engineer

- **Company:** Assort Health
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Salary:** $115,000.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Databases, SQL Databases, Data Processing, Google Cloud, Large Language Models
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5cea317715a5d740

## About the Role

* 5+ years of customer support experience in SaaS or AI-first companies
 * Strong verbal and written communication skills, with executive presence
 * Concrete examples of going above and beyond for customers
 * A track record of working cross-functionally and as a team player, * Healthcare or health tech experience
 * Customer-facing experience
 * Ability to read basic code, * LLMs
 * Log services: Google Cloud Console, Braintrust
 * SQL/databases, Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work-they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we'd love to hear from you!

## Description

As an Agent Support Engineer, you will own post-implementation support for Assort accounts that require US-based data handling. You will manage L1/L2 tickets once customers are live, and you will design the processes and playbooks that make support run well at scale., * Design the post-live support model for your first account, including process design and playbook structure

 * Investigate and resolve customer issues using logs, data, and internal tools
 * Work cross-functionally to resolve escalations and close the loop with customers
 * Communicate clearly with customer stakeholders, including executives, in writing and live
 * Track and improve response and resolution SLAs, CSAT, and reopen rate