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# Cybersecurity Operations Controller

- **Company:** Missile Defense Agency
- **Location:** Colorado Springs, CO, United States (Remote available)
- **Experience:** Expert
- **Salary:** $150,000.0 - $180,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Systems Engineering, Computer Vision, Microsoft Azure, Cloud Computing, Cyber Security, Monitoring of Systems, Tivoli Management Framework, Information Technology Operations, Network Control, Open Source Technology, HP OpenView, Release Management, Model Validation, Falcon Platform, Information Technology, SolarWinds (Software), Cybercrime, Cyber Warfare, Splunk
- **Published:** October 21, 2026
- **Apply:** https://www.builtincolorado.com/job/cybersecurity-operations-controller-mdx-ssfb-hsv/11813200?handler=ApplyRedirect

## About the Role

· Have strong verbal and written communication skills

· Be able to interact effectively with senior leadership.

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies.

Basic Requirements:

· Must have 6, or more, years of general (full-time) work experience

o May be reduced with completion of advanced education

· Must have 4, or more, years of directly related experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.

· Must have 6, or more, months of experience working in a management or leadership role

· Must have IT Operational Management experience spanning multiple enterprise environments, including DoD and commercial.

· Must have a deep understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management.

· Must be familiar with enterprise monitoring tools (e.g., SolarWinds, Splunk, Netcool, HP OpenView, etc.).

· Must have 1, or more, 8570 or 8410 compliant certifications

· Must have, or obtain, an active DoW Secret Security Clearance

Desired Requirements:

· Have a Bachelor's degree, or higher, in computer science, Information Technology,

· Have experience in a specific industry (e.g., MDA, DoD IT Operations).

· Have project management experience.

· Have an ITIL Strategic Leader certification.

· Have 1, or more, certifications:

o ITIL Certification (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional)

o Relevant technical certifications (e.g., Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator - Associate)

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

## Description

Oversee cybersecurity operations for mission-critical DoD enterprise systems. Monitor system health, coordinate incident and outage response, manage problem and change processes, document operational activity, maintain cybersecurity registers, and report service status to stakeholders and senior leadership. Support 24/7 shift operations, collaborate with technical and government teams, ensure ITIL and systems engineering compliance, and drive automation and continuous improvement initiatives., · Serve as the primary point of contact for coordination of operational security activities, monitoring, and change management.

· Monitor enterprise operations for system health, availability, and performance using various monitoring tools.

· Coordinate real-time responses to outages, incidents, and service degradations; ensure timely escalation and resolution.

· Lead incident and problem management activities, including root cause analysis and remediation.

· Track and document scheduled and unscheduled service interruptions (Authorized Service Interruptions - ASIs).

· Maintain operational documentation, daily activity logs, and cybersecurity registers.

· Provide 24/7 mission support during shift-based operations, including nights, weekends, and holidays as needed.

· Support operational reporting and analysis to improve situational awareness, operational tempo, and mission readiness.

· Interface with system administrators, network engineers, cybersecurity personnel, and government stakeholders.

· Manage change control processes, minimizing risk to cybersecurity services.

· Ensure team compliance with processes, procedures, and Systems Engineering principles.

· Communicate status and operational health to stakeholders, including senior leadership.

· Drive continuous improvement initiatives within cybersecurity operations., Architects, deploys, and operates scalable data platform infrastructure supporting analytics. Responsibilities include administering Airflow and Superset, managing Terraform infrastructure, building CI/CD pipelines, implementing security and compliance controls, developing dbt data models, cataloging assets in OpenMetadata, automating with Python, and mentoring engineers. The role requires extensive infrastructure and data engineering experience, cloud expertise, container orchestration, and eligibility for CJIS clearance.
Top Skills: Ai TechnologiesApache AirflowApache SupersetAWSAzureCi/CdDbtDockerGCPIamKubernetesMachine Learning PipelinesOciOpenmetadataPythonSQLTerraform, CrowdStrike