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# IT Change Analyst

- **Company:** BNP Paribas
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** JIRA, Configuration Management, Release Management, Servicenow
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=163e8da1f0165b09

## About the Role

* Hold an ITIL Foundation qualification (Mandatory).
 * Possess 1-3 years of experience in Service Management or IT Production (e.g., Release, Change, or Configuration Management).
 * Demonstrate working knowledge of Change/Release Management theory and practice.
 * Show a good understanding of Configuration Management theory.
 * Communicate fluently in English, both spoken and written (B2/C) (Mandatory).
 * Proficiency in French (spoken and written) is valued.

Skills:

 * Apply knowledge of the ITIL framework and change stages.
 * Utilize industry-standard tools such as ServiceNow, Jira, or BMC Remedy.
 * Evaluate the impact, urgency, and risk levels of proposed changes.
 * Map technical dependencies across infrastructure components.
 * Track Change Success Rates and Failure Rates using data tools.
 * Communicate effectively with both executives and technical engineers.
 * Write clear and concise Change Notices for business stakeholders.

## Description

* Analyze all change requests to ensure full compliance with established guidelines.
 * Identify risks and impacts to validate classifications and implementation plans.
 * Coordinate the resolution of change issues, including scheduling conflicts and compliance.
 * Facilitate technical discussions between IT teams regarding incidents and scheduling negotiations.
 * Chair weekly Change Control Board meetings and communicate schedules globally., * Training programs and career plans.
 * Internal mobility opportunities, nationally and internationally.
 * Diversity and Inclusion Committee (PRIDE, We Generations, and MixCity).
 * Corporate volunteering program (1 Million Hours 2 Help).
 * Flexible compensation plan.
 * Hybrid telecommuting model (50%).
 * 32 vacation days.