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# Knowledge Management Specialist (Senior)

- **Company:** Caci Inc
- **Location:** Ashburn, VA, United States
- **Experience:** Expert
- **Salary:** $94,400.0 - $198,200.0
- **Contract:** Permanent contract
- **Skills:** Confluence, Business Process Management, Collaborative Software, Cyber Security, Digital Content, Information Management, Knowledge Management, Role-Based Access Control, Server Administration, Microsoft SharePoint, SC Clearance, Servicenow
- **Published:** October 31, 2026
- **Apply:** https://www.careerbuilder.com/job-details/knowledge-management-specialist-senior-ashburn-va--27c6b23c-05ca-41ff-adbe-aa6ba19cd836

## About the Role

Knowledge Management, Knowledge Management, Willing to Travel, IT Service Management (ITSM), Technical Support, Operational Support, Software Administration, Computer Security, Standard Operating Procedures (SOP), Documentation, Required:

 * Bachelor's degree + 8 years of experience in related fields, such as knowledge management, technical writing, information management, content management, or library science; equivalencies considered.
 * Active Secret Clearance
 * Proven experience developing and maintaining knowledge management systems, knowledge bases, and technical documentation for large-scale IT environments
 * Demonstrated expertise in content management systems, knowledge management tools, and collaboration platforms
 * Strong technical writing skills with ability to create clear, concise documentation for diverse audiences including technical and non-technical users
 * Excellent organizational and analytical skills with proven experience planning and leading knowledge management initiatives and supervising documentation teams

Desired:

 * Prior experience supporting federal agencies, especially the Department of State
 * Professional certifications such as Knowledge Management Professional (KMP), Certified Knowledge Manager (CKM), or ITIL Foundation
 * Experience with ServiceNow Knowledge Management, SharePoint, Confluence, or similar enterprise knowledge management platforms
 * Knowledge of Federal Paperwork Reduction Act, records management requirements, and Section 508 accessibility standards for digital content

## Description

Job Title: Knowledge Management Specialist (Senior)Job Category: ConsultingTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *, CACI is seeking a Senior Knowledge Management Specialist for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance., * Lead the development and maintenance of a comprehensive Knowledge Management Plan (KMP) including contractor Standard Operating Procedures (SOPs), quality control procedures, and lessons learned documentation

 * Develop and maintain comprehensive Knowledge Base Articles (KBAs), conducting semi-annual reviews and analyzing KBA usage trends to identify content gaps and improvement opportunities
 * Develop and maintain comprehensive Standard Operating Procedures (SOPs), updating documentation to reflect modernization initiatives, emerging technologies, and evolving operational requirements
 * Develop comprehensive technical documentation including architecture diagrams, configuration guides, troubleshooting procedures, and maintaining security policies and compliance documentation
 * Develop comprehensive training and user enablement materials, maintaining self-help resources and user guides to reduce ticket volume and improve user self-sufficiency
 * Maintain and optimize Knowledge Management (KM) repositories, configuring Role-Based Access Control (RBAC) for appropriate content visibility and ensuring compliance with Federal Paperwork Reduction Act
 * Develop and maintain comprehensive websites and collaboration platforms, ensuring websites support collaboration, content management, records management, and business process management
 * Collaborate with subject matter experts across functional areas to capture institutional knowledge, document best practices, and ensure knowledge transfer
 * Establish metrics and reporting mechanisms to measure knowledge management effectiveness, content quality, user engagement, and return on investment
 * Function as a technical expert across multiple project assignments, planning and leading major knowledge management initiatives while mentoring team members and supervising knowledge management staff