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# Help Desk Technician

- **Company:** Dominion Energy South Carolina, Inc.
- **Location:** Seattle, WA, United States
- **Experience:** Starter
- **Salary:** $81,307.0 - $89,773.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Microsoft Exchange Server, HP Thin Clients, Issue Tracking Systems, Office365, Computer Equipment
- **Published:** October 31, 2026
- **Apply:** https://dejobs.org/x/x/D86A64EC22AF4F3EB0C186655A16F616/job/

## About the Role

* Interest in and knowledge of technology
 * Positive attitude: desire to help others, willingness to learn
 * Ability to work with a team to solve issues
 * Ability to self-prioritize simultaneous tasks
 * Ability to work effectively around clients displaying a wide range of unpleasant and/or bizarre behaviors
 * Experience troubleshooting issues in Windows
 * Ability to lift boxes and equipment up to 20lbs

PREFERRED QUALIFICATIONS:

 * 1 -2 years' previous experience working in a computer support role.
 * Experience with O365, including Active Directory and Exchange
 * Experience with iOS and Android operating systems
 * Experience with ticketing/issue tracking systems
 * Enthusiasm for IT as a career
 * Can clearly communicate technical topics to a non-technical audience
 * Be able to work independently with minimal supervision
 * Ability to ask for help and/or escalate necessary issues
 * Attention to detail and written processes
 * Able to translate technical processes into clear documentation
 * Entry-level IT certification (e.g. CompTIA "+" exams), The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for extended periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

## Description

DESC Help Desk Technicians are the front line of our technical support department, responsible for triaging and troubleshooting technical support incidents and user change requests from across the organization. It is the Technician's responsibility to help ensure our deployed technologies are a benefit to DESC employees in every department.

REGULAR RESPONSIBLITIES:

 * Provide remote and in-person technical support for DESC personnel (including workstations, security/access systems, desk/cell phones, printers)
 * Provide on-site support at DESC locations across King County.
 * Triage and troubleshoot incoming IT incidents and change requests.
 * Configure/deploy devices (cell phone, laptop, thin client).
 * Manage IT hardware inventory across the organization.
 * Handle account add/moves/changes in Active Directory and MS Exchange.
 * Create and maintain internal documentation and user support guides.
 * Participation in scheduled after hours on-call rotation.
 * Collaborate with larger IT department on technology projects.