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# (USA) Senior Director, Technology Operations

- **Company:** Wal-Mart Stores, Inc.
- **Location:** Bentonville, AR, United States
- **Experience:** Expert
- **Salary:** $130,000.0 - $260,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Web Accessibility, Artificial Intelligence, Data Analysis, Information Systems, Microsoft Copilot, Search Technologies, Systems Integration, Web Content Accessibility Guidelines, Retrieval-Augmented Generation, Large Language Models, Generative AI, Information Technology, Data Management
- **Published:** October 26, 2026
- **Apply:** https://dejobs.org/x/x/0DC57DB8AB8A4D648BBDA7B2579B54B9/job/

## About the Role

* 7+ years of experience in technology operations, business strategy, transformation, consulting, PMO, systems implementation, or related cross-functional leadership roles.
 * Strong understanding of enterprise business processes and experience using technology, data, analytics, automation, and AI to drive operational improvements.
 * Experience leading complex initiatives involving system implementation, platform support, process transformation, vendor management, or ecosystem integration.
 * Hands-on experience with Generative AI tools and platforms (e.g., Copilot, Wibey, Code Puppy, Semantic Search, RAG, LLMs) or demonstrated ability to quickly learn and apply emerging technologies.
 * Proven ability to translate complex business problems into technology-enabled strategies, decision frameworks, and executable solutions.
 * Strong understanding of technology operations, systems integration, governance, compliance, and risk management principles.
 * Exceptional analytical, storytelling, and executive communication skills.
 * Demonstrated success influencing senior leaders and driving alignment across diverse stakeholders in ambiguous, fast-paced environments., Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years' experience inproject management, program management, program operations, or related area.Option 2: 9 years' experience in project management, program management, program operations, or related area.4 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

## Description

We are seeking a highly skilled Technology Operations & Strategy leader to join our dynamic team. This role offers a unique opportunity to shape and execute the technology strategy that enables Walmart Claims Services (WCS) while ensuring the stability, performance, and continuous improvement of critical business platforms. You will work at the intersection of technology, data, process transformation, automation, and AI, translating business needs into scalable solutions that drive operational excellence and business outcomes., * Lead the support, optimization, and continuous improvement of core business platforms and technology solutions that enable claims operations.

 * Develop and execute technology strategies, roadmaps, and transformation initiatives that improve operational efficiency, automation, data accessibility, and user experience.
 * Translate business problems and opportunities into technology solutions by partnering with Product, Engineering, Data, and vendor teams.
 * Drive system integrations, process improvements, and AI-enabled capabilities that create a more connected and intelligent technology ecosystem.
 * Lead complex cross-functional initiatives by establishing delivery plans, success measures, risk mitigation strategies, and stakeholder alignment.
 * Manage vendor relationships and oversee system enhancements, issue resolution, compliance requirements, and operational performance.
 * Leverage data, analytics, and business insights to support decision-making and communicate progress, risks, and outcomes to senior leadership.