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# IT Help Desk Analyst

- **Company:** Beacon Hill Staffing Group, LLC
- **Location:** Philadelphia, PA, United States
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Temporary contract
- **Skills:** JIRA, Business Software, Network Troubleshooting, Server Supported Gaming, ServiceNow IT Service Management, Information Technology, Laptops, Zendesk, Servicenow
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9a71e9e4b634d12c

## About the Role

* Technical support exposure and excellent customer service skills
 * Strong customer service attitude and sense of urgency with a proactive approach
 * Enthusiastic answers/personality on calls
 * Familiarity with IT concepts
 * Technically capable of password resets, windows support, server support

## Description

We are seeking a Tier 1 Help Desk Analyst to provide first-level technical support for end users across the organization. This role is the front line of IT support - responsible for troubleshooting hardware, software, and network issues, managing support tickets, and ensuring timely resolution or escalation of user requests., * Serve as the first point of contact for all IT support requests via phone.

 * Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and common business applications.
 * Assist with password resets, account access, and basic network connectivity issues.
 * Log, categorize, and track all incidents in the IT ticketing system (e.g., ServiceNow, Jira, Zendesk).
 * Escalate complex issues to Tier 2 or Tier 3 support when necessary, providing clear documentation.
 * Support software installations, updates, and configuration of end-user devices.
 * Provide excellent customer service and clear communication with non-technical users.