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# User Support I

- **Company:** CPI Card Group Inc
- **Location:** Littleton, CO, United States
- **Experience:** Starter
- **Salary:** $49,920.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Cloud Platform System, Computer Equipment, Information Technology
- **Published:** October 31, 2026
- **Apply:** https://diversityjobs.com/career/18794342/User-Support-I-Colorado-Littleton

## About the Role

Passion for enriching the lives of others through the resolution of end-user issues.

 * Customer-centric view on delivering service and support.
 * Experience as a help desk technician or customer support role.
 * A tech-savvy individual with a passion for life-long learning.
 * Clear communication skills.
 * Calm demeanor in times of high workload.

Requirements:

 * Excellent written and oral communication skills; comfortable presenting ideas and concepts
 * Ability to work independently and proactively
 * Excellent project management skills
 * Must be detail oriented and able to multi-task
 * Capable of thinking tactically and strategically
 * Strong 'doer' mentality; ability to drive ideas from concept to completion
 * Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)
 * Elementary English proficiency communication skills necessary

Education requirements:

 * High school diploma

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

## Description

The Service Desk technician will perform a variety of activities in one or more of the following and/or related areas:- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

 - Install, modify, and repair computer hardware and software.
 - Diagnose technical problems with networks, applications, and cloud systems.
 - Clearly, communicate the problem solving/support process with end users via a ticketing system.
 - Delegate and engage the appropriate resources to ensure issue resolution.

Pay range depending on experience: $24 - 30 hourly