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# Data Center Technician I

- **Company:** Flexential Corp.
- **Location:** Norcross, GA, United States
- **Experience:** Starter
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Centers, Ethernet, Hard Disk Drives, Microsoft Operating Systems, Guidewire PolicyCenter, Servicenow
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9581381dea46586f

## About the Role

* Passion for providing great customer experience.
 * Strong verbal and written communication skills.
 * Understanding of Windows and Microsoft operating systems.
 * Must be a self-starter, reliable and dependable.
 * Excellent verbal and written communications skills.
 * Strong attention to detail, making and keeping commitments and meeting deadlines.
 * High school diploma or equivalent.
 * 0-4 years of experience working within an IT or Data Center Support environment.
 * Cross Team Collaboration.
 * Running Cable/Climbing Ladders.
 * Effectively respond to critical infrastructure emergencies.
 * Network/Power Monitoring.
 * Candidates must have reliable transportation.
 * Ability to learn quickly and apply new knowledge and skills.
 * Assess situations and escalate accordingly, following internal procedures.

Preferred Qualifications

 * 1 year of experience working within an IT or Data Center Support environment.
 * Previous NOC/SOC/IOC experience and/or data center experience.
 * Some familiarity with DS1, DS3, Ethernet and dark fiber circuits.
 * Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams.
 * Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards.
 * Knowledge of Windows operating systems both pc and server-side.

Physical Requirements

 * Ability to climb ladders and work aloft.
 * Ability to work in hot and cold temperature environments.
 * Ability to maneuver pallet jacks.
 * Ability to lift up to 50 lbs.
 * Ability to pull and install cabling.
 * Limited travel may be required.

This position has the following safety hazards:

 * Chemical

 * Confined Spaces

 * Electrical

 * Ergonomics

 * Climb ladders

 * Mechanical lift

 * Noise

 * Temperature Extremes

 * Trip/Fall, Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.

## Description

* Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively.
 * Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure.
 * Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment.
 * Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
 * Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.
 * Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
 * Accurately follow Flexential Cabling Standards.
 * Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members.
 * Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems.
 * Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes.
 * Work a common hardware upgrade/replacement request.
 * Identify information given during more complex requests as outlined by the remote hands product.
 * Perform common maintenance/PRJTASK requests after receiving guidance/walkthrough from a local project coordinator.
 * Identify physical layer problems through testing of cables (cables are properly seated, confirming power supplies are plugged in, power strip has power, etc.).
 * Install hardware in a cabinet according to Flexential best practices.
 * Understand OpsDB functionality. Install, label, and document power installed into customer cabinets.
 * Can articulate process for ordering of PDUs, cable, and cabinets.
 * Install, label, terminate, test and troubleshoot cabling consistently.
 * Document CLX entries.
 * Follow safety and fiber cleaning protocols.
 * Read, understand and perform LOA verification.
 * Support site safety and emergency readiness efforts by participating in walkthroughs and learning protocols.
 * Maintain SLA compliance across assigned tasks.
 * Document shift activities and complete handoffs to ensure continuity of operations.
 * Learn and apply Technical Operations best practices, seeking guidance from DCT II and III team members.
 * Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
 * Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.