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# Support Technician II, Fulfillment Center (226 Days) Bond Funded

- **Company:** Dallas Independent School District
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Salary:** $51,998 - $63,407
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Apple Mac Systems, Chrome OS, Microsoft Office, Microsoft Operating Systems, Software Engineering, Tablet Computers, Laptops, Gsuite
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dbe946cd382fce53

## About the Role

Required High School Diploma or GED

 * Licenses/Certifications
 * Required/Preferred License/Certification (use text field to specify) Other Licenses/Certifications
 * Required Licenses/Certifications -Must have one of the following certifications: CompTIA A+, Google Workspace Administrator, or Apple Certified Support Professional
 * Preferred Licenses/Certifications - ITIL
 * Required 2+years of experiance in technical roles
 * Knowledgeable in Google sheets
 * Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
 * Experience repairing and refurbishing technology devices such as laptops, Chromebooks, or tablets preferred
 * Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
 * Knowledge in troubleshooting and resolving operating system and software issues, and resolving technology hardware failures
 * Strong verbal and written communication skills
 * Excellent customer service skills

## Description

Provide higher level technical support and troubleshooting in resolving technology repairs, and serve as a technical escalation point for all Fulfillment Center operations staff to resolve technical problems or configurations.

 * Monitor Fulfillment Center operations, and support and provide guidance to technicians and vendor staff on daily technology fulfillment, repairs, and inventory.
 * Assist with managing districtwide device deployment projects.
 * Ensure all new technology device purchases are properly processed in the district Asset Management system.
 * Ensure accurate staging, tracking, and deployment of district technology assets, including laptops, Chromebooks, iPads, and related equipment.
 * Support inspection, repair coordination, and redeployment processes.
 * Assist with inventory counts, audits, and reconciliation.
 * Ensure all requests are completed and tickets resolved.
 * Other duties as assigned