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# Systems Administrator

- **Company:** BAE Systems
- **Location:** Springfield, VA, United States
- **Experience:** Expert
- **Salary:** $79,365.0 - $134,921.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Data Analysis, Software Applications, Configuration Management, Linux, Geospatial Intelligence, Microsoft Project, Microsoft PowerPoint, Software Engineering, Information Technology, GXP
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=47f30398beec1e4d

## About the Role

* Associates' Degree plus 2 years' of relevant experience or equivalent relevant experience.
 * Must hold an active Top Secret/SCI clearance
 * Must be able to communicate effectively (written and oral) across multiple teams and with senior company and customer management.
 * Knowledge of relevant call tracking applications
 * Knowledge and experience of customer service practices
 * Strong customer service skills and experience
 * Ability to work 24x7 rotating shift schedule

Preferred Education, Experience, & Skills

 * Experience in Linux and Linux applications Experience
 * Windows Systems Administration Experience
 * Experienced in systems operations and specific tools to optimize solutions
 * Proficiency in MS Word, Excel, MS Project and PowerPoint
 * Experience with exploitation tools including Socet GXP and Remote View
 * Knowledge of current and emerging trade craft and content management approaches within the multi-INT customer environment such as Foundation GEOINT, ABI, SOM, OBP, and Analytics
 * Thorough knowledge of standard and non-standard GEOINT products and content
 * Understanding of Activity Based Intelligence (ABI) phenomenology and applications

## Description

In this role, you will provide user support and customer service on customer-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, isolates problem, and determines/implements solution. The Senior Systems Administrator will also be responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed.

Responsibilities include:

 * Respond to requests for technical assistance in person, via phone, or electronically
 * Diagnose and resolve hardware and software issues
 * Research issues using available information resources
 * Advise users on appropriate action
 * Follow standard help desk procedures and CONOPS
 * Log all help desk interactions
 * Redirect problems to correct resource
 * Identify and escalate situations requiring urgent attention
 * Track and route problems and requests and document resolutions
 * Prepare daily operational status briefings
 * Stay current with system information, changes and updates
 * Provide share drive management including administrative responsibilities, training content managers, and configuration management duties