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# Technical Support Analyst

- **Company:** CDK Global, LLC
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $62,400 - $72,800
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Issue Tracking Systems, Salesforce.Com
- **Published:** October 28, 2026
- **Apply:** https://startup.jobs/technical-support-associate-accounting-cdk-global-llc-10628766

## About the Role

* 3-4 years of user support or implementation experience within a technical support organization or field service organization
 * Experience with CDK Accounting solutions and workflows required
 * Strong customer service experience required
 * Excellent customer service skills via phone and in person
 * Must be able to speak English
 * Proven ability to lead by example and affect a positive change among peers

Preferred Attributes and Qualifications:

 * Strong aptitude for teaching and mentorship
 * Knowledge or experience in dealership F&I process is preferred
 * Experience using a ticketing system such as Clarify or Salesforce
 * Willingness and capacity to adapt to an ever-changing environment
 * Basic Computer skills
 * French language skills preferred, Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.

## Description

The Technical Support Analyst - Accounting provides primary support to customers encountering problems with CDK Accounting solutions.

Position Responsibilities and Essential Functions:

 * Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
 * Documents all work via a ticketing system, sets resolution timelines with customers, and keeps customers updated on the status of their requests
 * Assesses issues and troubleshoots using technical knowledge and problem-solving skills to establish a course of action assuring a timely resolution to customer inquiries
 * Must be able to direct and guide customers through resolution of complex technical issues
 * Escalates issues beyond scope of current knowledge and then works to fill in those knowledge gaps
 * Applies knowledge of CDK case resolution process, policies, and escalation methodology
 * Mentor and train baseline support team to build team bench strength and improve team knowledge of product and processes
 * Work within a tight team environment and willingly assists team members as needed and often
 * Attends training courses as required and stay abreast of evolving technical, internal processes, and industry developments
 * Provides other ad hoc support and duties as assigned
 * Works in a fast-paced environment with competing priorities