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# Long Term Services & Support Utilization Management Technician

- **Company:** AmeriHealth Caritas
- **Location:** Newtown Square, PA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Text Processing, Microsoft OneNote, Microsoft Office, Microsoft PowerPoint
- **Published:** October 23, 2026
- **Apply:** https://www.healthcarejobsite.com/job.asp?id=3466636661&tx=KP4545FFL&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High School/GED.
 * High School Diploma or GED required.
 * Minimum 1 year general office and/or customer service experience required.
 * Work experience in healthcare setting required.
 * Knowledge of medical terminology required.
 * 1 or 3 years General Office or Customer Service experience.

Other Skills

 * Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, One Note). Advanced Excel skills is a plus. Consistent word processing speed and accuracy of 50 or more words per minute. Proficiency with telephonic communications and speaking with Participants. Proficient working on computer all day with electronic records.

## Description

Under the direction of the Long-Term Services and Supports (LTSS) Supervisor, the LTSS UM Tech will:

 * Coordinate, generate and track both incoming and outgoing correspondence, faxes and authorizations related to prospective, concurrent, and post service review functions.
 * Interacts with providers, service coordinators, and LTSS UM staff to facilitate receipt of information, and/or records for prompt review and response.
 * Provides Telephonic verbal notification to participants to maintain UM compliance under the CHC Final Agreement.
 * Performs data entry of authorizations to ensure authorizations are provided timely and accurately.
 * Performs data entry and maintains operational reports.
 * Works with Providers to correct authorization to claim issues.
 * Performs and remains knowledgeable in all workflow and timeliness requirements for all areas in Utilization Management.