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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, Enterprise Applications - Remote - **Company:** Martin’s Point - **Location:** Portland, ME, United States (Remote available) - **Experience:** Expert - **Salary:** $165,547 - $204,499 - **Contract:** Permanent contract - **Skills:** Agile Methodology, ASC X12 Standards, Application Configuration Access Protocols, Software Applications, JIRA, Microsoft Azure, Health Informatics, Information Systems, System Configuration, Custom Software, DevOps, Systems Development Life Cycle, Release Management, Salesforce.Com, Secure Coding, Software Engineering, Systems Integration, Enterprise Software Applications, Fast Healthcare Interoperability Resources, Data Strategy, Information Technology, Data Analytics, Health Level Seven International, QNXT, Servicenow - **Published:** October 29, 2026 - **Apply:** https://martin.wd1.myworkdayjobs.com/MPHC/job/Portland-ME/Director--Enterprise-Applications---Remote_REQ-2026-380 ## About the Role * Bachelor's degree required * Master's in Business Administration, Information Systems, or comparable advanced degree strongly preferred Licensure/certification: * Project management (PMP), Agile/SAFe, ITIL, or Salesforce certification preferred Experience: * 10+ years health plan or healthcare information technology experience, including 5+ years leading application, configuration, or development teams required * Experience managing vended core system applications required * Demonstrated experience leading organizational change and transforming team operating models required * Experience with test plan development, strategy, and execution required * Experience with Cognizant (TriZetto) QNXT configuration, administration, or implementation strongly preferred * Experience leading application development teams (custom development, integrations, SDLC) preferred * Familiarity with Salesforce or other CRM platforms preferred * Experience supporting Medicare Advantage and/or TRICARE lines of business preferred Knowledge: * Maintains knowledge and understanding of reimbursement agreements as well as claims and billing practices that impact cost and utilization data * Knowledge of industry standards for claims and enrollment configuration, reporting and analysis * Knowledge of benefit coverage and servicing members, providers, and the DoD, CMS/ Medicare Advantage, and ME state insurance coverage * Knowledge of managed care computer systems, features, and reporting * Knowledge of CMS interoperability requirements (e.g., CMS-0057-F) and healthcare data standards (HL7 FHIR, X12 EDI) preferred * Knowledge of Agile delivery practices and IT service management (ITSM) preferred Skills: * Excellent workflow and inventory management skills * Demonstrated interpersonal, communications, operational, team building, and quality improvement skills * Strong leadership, coaching and change management skills, with the ability to unify teams around shared goals * Ability to communicate effectively with executive leadership and translate business needs into technology solutions * Proficiency with work management and ticketing tools (e.g., Jira, ServiceNow, Azure DevOps) preferred Abilities: * Demonstrates an understanding of and alignment with Martin's Point Values * Develops and maintains positive, effective working relationships with colleagues, vendors, and other internal and external customers * Excellent problem solving, quantitative and analytical skills with the ability to assess performance against metrics * In-depth technical knowledge and ability to learn new technologies; knowledge of the Software Development Life Cycle (SDLC) * Ability to manage, organize, and prioritize workload in a timely accurate manner. * Ability to manage multiple competing demands and function independently * Critical thinking: can identify root causes and implement short- and long-term sustainable solutions ## Description The Director, Enterprise Applications, leads the Enterprise Applications organization, including Health Plan Applications (HPA), Enterprise Salesforce/Applications, Application Development, and Enterprise Architecture. The Director's first priority is to unify and transform the HPA teams into a single, integrated function with clear ownership of core system configuration and accuracy, including but not limited to claims, benefits, enrollment and care management systems. The Director provides strategic and operational leadership for the enterprise application portfolio, aligns application configuration, development and architecture with health plan business priorities and regulatory requirements, and ensures teams organize, prioritize and complete work with appropriate oversight controls, reporting and quality assurance in place., · Leads and transforms the Health Plan Applications (HPA) teams into a single, integrated function with clear IT and business ownership, defined roles, and a sustainable operating model for core system configuration · Drives quality, timely system configuration and maintenance of core health plan systems (e.g., QNXT, care management, enrollment) to allow the health plan to achieve regulatory compliance, robust financial management and product strategy outcomes · Oversees, develops, and maintains documentation for claims and benefit configuration processes and procedures with appropriate controls, reporting and quality assurance · Develops robust testing protocols; supports regular audits and quality checks to ensure configuration accuracy, data accuracy and system performance · Leads the Application Development team in the design, build, and support of custom applications and system integrations, applying Software Development Life Cycle (SDLC), DevOps and secure development standards · Provides leadership for the Enterprise Salesforce/CRM platform, including platform ownership, administration, release management and applications support, in partnership with business stakeholders · Partners with Enterprise Architecture to ensure application solutions align with enterprise standards, the technology roadmap, and integration and data strategies · Develops work intake mechanisms across Enterprise Applications teams, exploring and implementing tools to manage inventory of tickets, prioritize backlog and assess different work types (i.e., reporting, configuration, development, project vs. production fixes, etc.) · Delivers strong vendor oversight to optimize system processing to improve efficiency and accuracy; pursue new vendor opportunities including Request for Information (RFI)/Request for Proposal (RFP) as deemed appropriate · Collaborates with business, Operations, Data & Analytics and IT teams to ensure system and operational readiness for system fixes, configuration, and project rollouts · Collaborates with infrastructure and integration teams to ensure system upgrades, enhancements, integration updates and file loads are coordinated and implemented · Manages the Enterprise Applications budget, staffing plan and vendor spend; tracks performance against key metrics and service levels Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.