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# NOC Engineer

- **Company:** Proactive Technology Group
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $30,000.0 - $35,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Microsoft Azure, Cloud Storage, Data Stores, Hyper-V, Internet Small Computer System Interface (ISCSI), Windows Servers, Networking Basics, Windows PowerShell, Software Vulnerability Management, Cloud Connect, Patch Management, Veeam, Wsus, Vmware
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fb72a395dd5b799b

## About the Role

* 3+ years in an MSP or IT ops role.
 * Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
 * Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
 * Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching.
 * Vulnerability remediation from scanner findings, with a record of verifying the fix.
 * Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking.
 * Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas.
 * Clear writing for both tickets and client reports.
 * Disciplined credential handling. Must be able to pass a background check for CMMC access.

Nice to have

 * VMCE; VSPC.
 * Huntress or another EDR/ITDR platform.
 * Veeam for M365 and Azure backup.
 * CMMC / NIST 800-171.
 * PowerShell for remediation scripts., Veeam B&R and agents, VSPC, NinjaOne (alerting, conditions, patch management), ScreenConnect, Huntress, Hyper-V/VMware, object storage targets, Halo, Hudu.

## Description

* Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies.
 * Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues.
 * Run scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidence.
 * Enforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage.
 * Run the half-yearly backup audit and present the findings.
 * Maintain VSPC: onboarding and offboarding, report recipients, and keeping the managed list matched to billing.

RMM alert remediation (NinjaOne)

 * Work the open NinjaOne condition-alert queue to zero, fixing the root cause so the same device stops re-alerting.
 * Antivirus/EDR health: AV missing, disabled or not updating, and unsupported AV installed.
 * Low disk space on workstations and servers: cleanup, profile and temp clearing, and escalating hardware upgrades.
 * Server and virtualization alerts: VMware/Hyper-V datastore free space, stale VM checkpoints, hardware sensors, high memory, and critical services down (e.g. ADSync).
 * Device-offline alerts: confirm real outages and separate them from platform false positives.
 * Tune alert conditions and thresholds so alerts are actionable, not noise.

Patching and vulnerabilities

 * Remediate failed patches in NinjaOne: Windows cumulative/security updates and third-party applications, including stuck or half-finished patch runs and pending reboots.
 * Install out-of-band updates manually when policy can't approve them.
 * Remediate vulnerability-scanner findings: patch, upgrade, reconfigure or remove the affected software, then verify the finding clears.
 * Report patch compliance and the open vulnerability backlog weekly.

General

 * Own Halo tickets from alert to close, with clear notes.
 * Produce the daily, weekly and monthly reports.
 * Work CMMC client systems under their access controls.
 * Keep credentials and runbooks current in Hudu.