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# Helpdesk Support Technician I

- **Company:** Spectraforce
- **Location:** Marlborough, MA, United States
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Software, Networking Basics, Azure Active Directory, Software Engineering, Wi-Fi Technology, Office365, Microsoft InTune, Information Technology, Servicenow
- **Published:** October 1, 2026
- **Apply:** http://leoforce.us/Careers/Spectraforce/JobDetails.html?jobid=ad099af0-d7f2-453b-8cec-e9347566b3ba&OrgId=1&UserId=1966

## About the Role

* Customer Support / End User Support
 * Active Directory
 * Exchange
 * Intune
 * Windows PC troubleshooting
 * Microsoft 365 support
 * Strong communication and customer service skills

Preferred Experience

 * Help Desk or Desktop Support environment
 * ServiceNow or similar ticketing system
 * Azure AD exposure
 * Basic networking knowledge (VPN, Wi-Fi, DNS)
 * Hardware deployment and support
 * Mobile device support, * 1-3+ years of Help Desk, Service Desk, Desktop Support, or IT Support experience.
 * Experience supporting Microsoft environments.
 * Strong troubleshooting capability combined with excellent customer service skills.
 * Comfortable working onsite and interacting directly with end users.
 * Experience with AD, Exchange, Intune, and Windows support.

## Description

We are seeking a highly skilled and customer-focused User Support Technician II to join our IT User Services team. This role is designed for an experienced support professional who thrives in a fast-paced environment and is passionate about delivering exceptional end-user experiences while solving more complex technical issues.

In this role, you will act as a key escalation point for advanced troubleshooting, provide mentorship to Level I technicians, and contribute to the continuous improvement of IT services and processes., Seeking a customer-focused IT Support professional to provide onsite end-user support in a Microsoft enterprise environment. This individual will troubleshoot hardware, software, device, and access-related issues while delivering a high level of customer service. Ideal candidates will have prior Help Desk, Service Desk, or Desktop Support experience supporting Windows environments and Microsoft technologies., * Provide technical support via tickets, phone, Teams, and walk-up support.

 * Troubleshoot Windows hardware and software issues.
 * Support Microsoft 365 applications including Outlook and Teams.
 * Perform Active Directory account administration and user access support.
 * Support Exchange mailbox issues.
 * Assist with Intune-managed devices and endpoint troubleshooting.
 * Document incidents and resolutions within the ticketing system.
 * Deliver excellent customer service to internal users.