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# IT Technician

- **Company:** Express, LLC
- **Location:** Fayetteville, NY, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Apple Mac Systems, BASIC (Programming Language), Computer Maintenance, Desktop Computing, Hard Disk Drives, Issue Tracking Systems, Performance Tuning, Wi-Fi Technology, Network Routers, Peripherals, Malware, Home Networking, Computer Equipment, Laptops
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7432e3572f9e3c78

## About the Role

* Minimum 2 years of paid, hands-on IT support or computer repair experience - personal projects and hobbyist background alone won't qualify you for this role
 * Demonstrated ability to diagnose PC hardware failures independently
 * Solid working knowledge of Windows; macOS familiarity is a real plus
 * CompTIA A+ or equivalent certification preferred - not required if your experience speaks for itself
 * You actually like talking to people; customer communication is half the job
 * Reliable, on time, and self-directed, * IT: 3 years (Required)

## Description

* Diagnosing and repairing desktops, laptops, and peripherals
 * Hardware upgrades: RAM, SSDs, power supplies, and similar components
 * Windows and macOS troubleshooting and OS-level repairs
 * Virus removal, system cleanups, performance optimization
 * Home networking support: Wi-Fi, routers, printers, basic connectivity issues
 * New computer setup, data transfers, OS installations
 * Explaining the issue and the fix to customers clearly and without condescension
 * Documenting repairs accurately in our ticketing system