> Markdown version of [/jobs/ext/4221283-field-service-supervisor](https://www.wearedevelopers.com/jobs/ext/4221283-field-service-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Field Service Supervisor

- **Company:** Loftin Equipment Company
- **Location:** Universal City, TX, United States
- **Experience:** Expert
- **Salary:** $22,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Microsoft Software, Salesforce Lightning
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2c179a14182bfb2f

## About the Role

* 10+ years of experience, preferably within a similar technical service or support-oriented industry.
 * Highly competent in the use of Microsoft Office 360 and other Microsoft products/systems. Strong technical aptitude, including ability to learn new systems quickly and train/support team in adoption.
 * Must be able to successfully pass a background investigation, which includes a motor vehicle check, and drug screen.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 * The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move ~100 pounds; when feasible, over 40 pounds must be a team lift or utilize the appropriate tool(s) to assist.
 * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
 * The employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and
 * Must be able to regularly talk or hear.
 * The employee is frequently required to walk; climb or balance and stoop, kneel, crouch, or crawl.
 * The employee is occasionally required to sit for prolonged periods of time.

## Description

You are a reliable, customer-focused problem solver. You effectively communicate, and listen, through cooperation and teamwork. You are always looking to improve whether learning something new or seeking ways to promote better quality. You are driven to do what it takes to get the job done!

Mission:

Drive a consistent and efficient collaboration of the Service Admin team and technician staff to effectively execute services in a profitable fashion while developing the individual team members.

Obsessions:

 * Lead, support, develop, retain and hold technician team accountable.
 * Perform quality control reviews.
 * Provide advanced technical support to others as required.
 * Perform start-ups on new equipment including pre-startup job walks as required.
 * Complete advanced diagnostics and repairs.
 * Identify and prepare repair quote requests.
 * Collaborate with service admin on effective and efficient scheduling.
 * Drive execution of the Technician Playbook.
 * Meets communication expectations per the Communication Guidelines

Expectations: To perform this job successfully, an individual must be able to perform each of the following expectations satisfactorily.

Daily

 * Mentor assigned technicians.
 * Assist Service office with matching the correct technician required to complete a certain job and develop individual technician skills.
 * Provide Technical support for Service Admin, Technicians and Internal departments.
 * Provide training and troubleshooting for Salesforce Lightning app, as needed.
 * Drive warranty process while performing warranty work.
 * Drive consistency with getting additional work orders for additional work found on PMs.

Weekly

 * Complete assigned service jobs as required.
 * Check in on assigned tech team members to ensure work is being completed to standards.
 * Assist with strategic scheduling of Mission Critical customers and National Accounts
 * Review jobs with the Service Manager to identify training, scheduling and estimating opportunities to improve customer experience, work quality and job profitability.

Monthly

 * Assist with completion of RLA and LEC Qual Card for technical advancement

Quarterly

 * Preform a Job Quality check for each assigned member of your team

Ad Hoc

 * Perform Job Walks as requested and/or needed.
 * Placed onto branch on-call rotation as assigned.
 * Other duties and projects as assigned

Success Metrics:

 * Most Critical Outcome:
 + 100% of assigned technician team at Tech Qual Card level within expected time frames
 * Additional Measurements:
 + 85% Monthly Tech Team Productivity
 + 60%+ Individual Productivity
 + $22,500 in billed labor per assigned Tech Team Member (on average per month)
 + Completion of NFPA70E, OSHA10, CPR, and all assigned safety related training within UKG (as required).