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# Help Desk Specialist

- **Company:** Compu-Vision - IT
- **Location:** Gilbert, AZ, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Temporary to permanent
- **Skills:** Business Software, Issue Tracking Systems, Microsoft Dynamics, Information Technology, User Accounts
- **Published:** October 7, 2026
- **Apply:** https://www.careerjet.com/jobad/us10abad82bb85571fe40567d3ffbc6402

## About the Role

* Help desk and end-user technical support.
 * Tier 1 and Tier 2 incident troubleshooting.
 * Microsoft Dynamics 365 or similar enterprise business application support.
 * Ticketing and incident management.
 * User account and application access support.
 * Password resets and account unlocks.
 * Issue triage and escalation.
 * Technical documentation and knowledge-base development.
 * Strong verbal and written communication skills.
 * Ability to provide effective individual and group user training.

Required Experience

 * 2 years of recent experience providing Tier 1 support in a technical help desk environment.

Required Education

 * High school diploma or GED.

Preferred Qualifications

 * Associate's degree or higher in Computer Science or a related field.
 * CompTIA A+, HDI Support Center Certification, or Microsoft Certified Professional certification.

## Description

We are seeking a Help Desk Specialist to provide phone, remote, and onsite end-user support for a Human Services Department's Microsoft Dynamics 365 system.
The Help Desk Specialist will serve as the first point of contact for employees experiencing technical or business-application issues. The primary objective is to maintain users' ability to perform their daily business functions, ensure business continuity, and achieve first-contact resolution whenever appropriate.
The role will provide Tier 1 and Tier 2 support, troubleshoot Dynamics-related issues, document incidents, triage technical problems, and escalate issues to the appropriate technical teams., * Serve as the first point of contact for employees requiring technical or business-application assistance through tickets, telephone, email, and other support channels.

 * Provide phone, remote, and onsite end-user support.
 * Troubleshoot and resolve Tier 1 and Tier 2 incidents and service requests, with an emphasis on first-contact resolution.
 * Provide frontline support for Microsoft Dynamics 365 and other current or future departmental business applications.
 * Accurately document incidents, service requests, troubleshooting activities, resolutions, and escalations in the ticketing system.
 * Triage and route application, infrastructure, data, security, and business-process issues to the appropriate technical teams.
 * Support user accounts, application access, permissions, password resets, account unlocks, and related identity and access requests.
 * Assist users during application changes, system implementations, migrations, upgrades, and other technology transitions.
 * Create and maintain knowledge-base articles, standard operating procedures, user guides, FAQs, and technical training materials.
 * Conduct individual and group end-user training as needed.
 * Participate in direct incoming Dynamics ticket and telephone support.
 * Act as a source for triaging Dynamics technical issues and escalating them appropriately.
 * Perform other duties as assigned to support departmental operations and business needs.