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# Store Computer Repair Technician

- **Company:** TCG, Inc.
- **Location:** Goshen, NY, United States
- **Salary:** $37,440.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Spyware, Apple Mac Systems, BIOS, Computer Maintenance, Data Recovery, Linux, Hard Disk Drives, Networking Basics, Extensible Firmware Interface, Malware, Computer Equipment, Information Technology, Hardware Debugging
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9940b7c6bacb78ce

## About the Role

* Technical Proficiency: Strong working knowledge of Windows and macOS architectures, PC hardware assembly, BIOS/UEFI settings, and basic networking.
 * Certifications (Preferred): CompTIA A+ Certification or vendor-specific credentials (Apple Certified Mac Technician, Dell, or Lenovo certifications).
 * Education: High school diploma or GED required; associate degree or technical training in computer science or IT is a strong plus.
 * Soft Skills: Patience, active listening, clear verbal/written communication, and problem-solving under tight turnaround times.
 * Quality focus: maintain a clean and safe workbench and test every single fix before it leaves the store.
 * Physical Requirements: Ability to lift computer equipment (up to 30 lbs) and sit or stand at a repair bench for extended periods.
 * Transportation - Must have a reliable car and a valid driver's license. Milage will be reimbursed for all service calls.

## Description

* Diagnostics & Triage: Inspect incoming desktops, laptops, and devices to pinpoint hardware or software failures.
 * Hardware Repair & Upgrades: Replace faulty components like screens, keyboards, hard drives, RAM, power supplies, and motherboards.
 * Custom PC builds - able to configure, build and test custom PC builds as required.
 * Software & OS Services: Install, configure, and update operating systems (Windows, macOS, Linux) and remove malware, spyware, and viruses.
 * Data Recovery & Backup: Retrieve data from damaged or failing storage drives and perform system transfers.
 * Customer Service: Explain technical issues to non-technical customers in plain language, provide repair quotes, and handle drop-offs and pick-ups.
 * Store Operations: Maintain a clean bench workspace, manage service tickets, track inventory of parts, and assist with counter sales or point-of-sale (POS) systems when needed.