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# IT Desktop Support Engineer

- **Company:** Noblesoft Technologies
- **Location:** Santa Clara, CA, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, IMac, Software Applications, Computing Platforms, Backup Devices, Spreadsheets, Data Recovery, Text Processing, Ethernet, Microsoft Networking, Microsoft Office, Server Administration, Software Deployment, TCP/IP, Information Technology
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bc3b8f9a9177ac55

## About the Role

* Prefer 3+ years IT experience, including technical training

 * Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications

 * Experience with imaging windows 10 OS.

 * Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)

 * Networked printer experience (queue creation, server maintenance, etc.)

 * Experience in using PC-based word processing, presentation, and e-mail software preferred

 * Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred

 * Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations

 * Outstanding customer service and interpersonal skills

 * Excellent organizational skills and ability to prioritize tasks among many competing requests

 * Experience working in or supporting a call center or help desk environment

 * MCP and or A+ Certifications

 * Ability to work in teams and in a team environment

 * Able to lift upto 50 pounds

## Description

· This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

· The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.

Responsibilities:

 * Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support

 * Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

 * Printer break-fix and installation

 * Disposal, redeployment and Asset reclaim

 * Shipping coordination

 * Data Backup and Data Recovery coordination

 * Hardware Refresh

 * Warranty and Out-of-warranty repair and replacement

 * Depot Services

 * Walk Up Support

 * Spare parts management

 * Good Knowledge / handon on supporting VDI 1st level Trroubleshooting

 * Executive (VIP) Support

 * Audio and Video Support including Health Checks

 * Inventory and Asset Management - Depot Operations

 * Coordinate with external vendors for dispatch support

 * Identify and resolve hardware and software application conflicts

 * Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

 * Responsible for asset tagging and entering all incoming equipment into our asset management system

 * Collaborate with cross functional teams to properly onboard incoming new hires

 * Ensure that hardware is properly assigned and updated into our management system

 * Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

 * Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

 * Ensure that resolutions are consistent with company standards and policies