> Markdown version of [/jobs/ext/4224876-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/4224876-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician

- **Company:** N2M TECHNOLOGY
- **Location:** Sterling Heights, MI, United States
- **Salary:** $40,000.0 - $45,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Computer Networks, System Configuration, Issue Tracking Systems, Network Connections, Software Engineering, Software Troubleshooting, Hardware Infrastructure
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=07e50ae17091f864

## About the Role

The ideal candidate is self-motivated, highly detail-oriented, and customer-focused. This role requires excellent face-to-face communication and interpersonal skills, as you will be working directly with clients in their offices and environments. You must be dependable, professional, and capable of building strong client relationships during on-site visits. A positive, helpful attitude and the ability to remain calm and professional under pressure are essential expectations of this position., * Clear communication and professional demeanor, especially in face-to-face interactions

 * Strong troubleshooting and problem-solving abilities
 * Strong work ethic and service-oriented mindset
 * Excellent interpersonal and customer service skills
 * High attention to detail and ability to follow through consistently
 * Positive attitude and ability to remain calm and professional under pressure
 * Knowledge of Windows operating systems, hardware components, and networking concepts
 * Willingness to travel to client sites and work in varied environments, * High school diploma required; post-secondary degree or IT certification preferred
 * Previous experience in technical support, field service, or help desk required
 * Ticketing system experience
 * VoIP and networking experience would be a bonus
 * Reliable personal vehicle required for traveling to client locations
 * Ability to work in a fast-paced, team-oriented environment
 * Comfortable working independently at client sites while maintaining communication with the team

## Description

* Performing Tier 1 technical troubleshooting and problem diagnosis for hardware and software issues
 * Providing professional, face-to-face and remote technical support and troubleshooting
 * Conducting on-site computer deployments, installations, and system configurations for clients
 * Managing hardware setup, software installation, and device provisioning at customer locations
 * Assisting with network connectivity, printer setup, and peripheral device configuration
 * Documenting installation and deployment activities thoroughly for records and follow-up
 * Communicating professionally with clients to understand their needs and provide solutions
 * Escalating complex technical issues to Level 2 or higher-tier technicians when needed
 * Maintaining equipment inventory and tracking deployed assets
 * Ensuring a positive client experience during all on-site interactions