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# IT Support Technician

- **Company:** Kishmish, Inc.
- **Location:** Salina, NY, United States (Remote available)
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Temporary contract
- **Skills:** Network Troubleshooting, Microsoft Operating Systems, Windows Servers, Software Maintenance, Remote Desktop Services
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ec0256b635b6c6f0

## About the Role

* Proficiency with Microsoft OS and Windows Server
 * Strong technical aptitude with a curiosity and eagerness to learn new technologies and platforms
 * Familiarity with managed services concepts and IT solutions
 * Ability to work independently and as part of a team
 * Excellent communication and interpersonal skills
 * Positive attitude and strong work ethic
 * Ability to work well under pressure and handle multiple tasks simultaneously
 * Strong problem-solving, decision making, and analytical skills
 * Occasional travel to office and travel to client sites
 * Occasional after-hours on-call support on a rotating basis, beginning after six months in the role
 * Ability to lift and carry up to 25 lbs. occasionally

## Description

* Provide first-level technical support to end-users via phone, email, remote desktop tools, and in-person.
 * Diagnose and troubleshoot hardware, software, and network issues, ensuring timely and effective resolution.
 * Maintain accurate records of support requests, resolutions, and system changes to facilitate knowledge sharing and continuous improvement.
 * Assist in the installation, configuration, and maintenance of software applications and systems.
 * Provide basic hardware support, including setting up workstations, troubleshooting failures, and coordinating repairs.
 * Conduct basic training sessions to empower end-users with the knowledge to resolve common technical issues independently.
 * Collaborate with other IT team members to escalate and resolve complex technical issues.