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# Senior IT Support Specialist

- **Company:** JOLETEC, INC.
- **Location:** Kawkawlin, MI, United States
- **Experience:** Expert
- **Salary:** $50,000 - $75,000
- **Contract:** Permanent contract
- **Skills:** Active Directory, Backup Devices, Software as a Service, Complex Networks, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Windows Servers, Network Protocols, Azure Active Directory, Software Engineering, Virtual Local Area Networks, Firewalls (Computer Science), Computer Equipment, Network Server
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a6cdcf1d838ad68f

## About the Role

* Proven experience working as an I.T. Technician or in a similar role
 * A genuine passion for computers and technology. We're looking for someone who already possesses strong technical knowledge and troubleshooting skills, but also has the passion, curiosity, and drive to continuously learn and improve. Technical skills are essential, but passion is what sets great IT professionals apart.
 * Strong knowledge of computer hardware, software, and networking protocols
 * Excellent troubleshooting skills and the ability to solve complex technical problems
 * Strong communication and interpersonal skills, with the ability to effectively interact with colleagues at all levels of the organization
 * CompTIA Certification OR 3 Years of Experience in Helpdesk/I.T. related field, * CompTIA A+ OR 3 Years of I.T. Experience (Required)

Ability to Commute:

 * Kawkawlin, MI 48631 (Required)

## Description

* Provide technical support to end-users and resolving hardware and software issues in a timely manner
 * Configure and manage complex networks, VLANS, Firewalls, etc.
 * Troubleshoot network connectivity issues and implement solutions to ensure network stability
 * Collaborate with other members of the I.T. team to implement new technologies and improve existing systems
 * Assist with the setup and maintenance of servers, including backups and security protocols
 * M365 and Cloud Application experience including Microsoft Entra ID, Conditional Access, MFA, and identity management
 * Windows Server, Active Directory, DNS, DHCP, and Group Policy knowledge is required
 * Keep abreast of the latest developments in technology and make recommendations for improvements to I.T. systems and procedures