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# Tier 2 IT Support Technician

- **Company:** Print Management Partners, Inc.
- **Location:** Springfield, PA, United States
- **Experience:** Starter
- **Salary:** $58,240.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, VoIP, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Networking Hardware, Network Security, Windows Servers, IP Cameras, Remote Access Technology, TCP/IP, Virtual Local Area Networks, Sysadmin, Firewalls (Computer Science), Network Support, Network Server
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d03d451a8dbff856

## About the Role

* MSP Experience: Minimum of 1-2 years working directly within a Managed Service Provider environment (essential for understanding the pace and ticketing workflows).
 * Technical Breadth: 5+ years of desktop support and 2 to 3 years of sysadmin, or network support experience.
 * Core Tech Stack: Solid experience with Microsoft 365, Azure, Windows Server, and Active Directory.
 * Reliability: Valid driver's license, reliable transportation, and ability to pass a CJIS level background check.

Preferred (But Not Required) Tools

Experience with any of the following is a plus, but we are happy to train the right person:

 * MSP Tools: RMM & PSA platforms (Kaseya stack, ticketing automation).
 * Networking/Security: WatchGuard, Ubiquiti, Cisco Meraki, or Barracuda.
 * VoIP & IoT: SkySwitch, Polycom, or IP camera systems (VIVOTEK/Hanwha).
 * Certifications: CompTIA (Net+/Sec+), Microsoft Azure, or CCNA.

## Description

Are you a skilled troubleshooter who loves solving complex technical puzzles but hates being micro-managed? We are a leading Managed Service Provider (MSP) seeking an experienced Tier 2 IT Support Technician. In this role, you will own escalated tickets from start to finish, manage client infrastructure, and help mentor our Tier 1 team., * Escalated Troubleshooting: Resolve Tier 2 tickets involving workstations, servers, Microsoft 365, Azure, networks, and remote access.

 * Infrastructure Support: Install and configure hardware, software, and networking equipment remotely and at client sites Greater Philadelphia Area.
 * Systems Administration: Manage Microsoft 365 environments, Active Directory, user permissions, and email migrations.
 * Network & Security Operations: Troubleshoot TCP/IP, DNS, DHCP, VLANs, firewalls, and backup/disaster recovery solutions.

· Mentorship & Ownership: Act as a technical escalation point for Tier 1 technicians and participate in on-call rotation, averaging one week of coverage every seven weeks.