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# Computer IT Support Analyst

- **Company:** New York, Inc.
- **Location:** Albany, NY, United States
- **Experience:** Experienced
- **Salary:** $49,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Apple Mac Systems, Computer Networks, Desktop Computing, Microsoft PowerPoint, Remote Desktop Services, Scripting, Macros, Microsoft Power Automate, Vba Programming Language
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c2e2c862b8468431

## About the Role

Candidates must be extremely comfortable with technology and excel at bridging the gap between technology and the people using it. Seeking people who are highly motivated, detail-oriented, ready to learn new skills, and possess excellent communication and interpersonal skills. The ability to effectively work in a team environment is a must.

Candidates should have least two years of experience supporting end-user IT, or a two or four year degree in a relevant field of study, including:

 * knowledge troubleshooting and supporting personal computers, printers, and mobile devices;
 * expert knowledge of Microsoft Office 365, Word, Excel, Access, Powerpoint, Macros, VBA Scripting and Power Automate; Microsoft Windows 11 and MAC operating systems;
 * CRM Systems;
 * familiarity with data networks and telecommunications a plus;
 * Project Management and/or business analysis experience;
 * experience providing technology training preferred. New York State government agency (non-civil service) is seeking applicants for a Computer Helpdesk/Trainer position., * Associate (Preferred), * IT support: 2 years (Preferred)

## Description

This position is responsible for:

 * end-user support, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or physical visits to offices;
 * online and/or in-person training of individuals and small groups on end-user technology topics;
 * other technology-related projects as needed.