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# NOC Technician (Network Operations Center), Fixed Wireless ISP

- **Company:** KWIKBIT INTERNET, INC.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $100,000 - $125,000
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Bash Shell, Border Gateway Protocol, Dynamic Host Configuration Protocol, Domain Name System (DNS), Python (Programming Language), Routing, Open Shortest Path First (OSPF), Systems Integration, TCP/IP, Virtual Local Area Networks, Zabbix, Computer Networking Systems, Computer Network Operations, Mttr
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d7f15ff3a7687401

## About the Role

* 5+ years in network operations, with at least 2 years leading or building a NOC (ISP, WISP, telecom, or MSP preferred)
 * Proven experience standing up a NOC or significantly maturing one: tools, processes, and team
 * Strong networking fundamentals: TCP/IP, routing (OSPF/BGP), VLANs, DHCP, DNS
 * Hands-on experience deploying monitoring and alerting platforms (e.g., LibreNMS, Zabbix)
 * Experience designing incident management and escalation processes
 * Clear communicator with field techs, engineers, and executives

Nice to Have

 * Fixed wireless experience
 * RF fundamentals: SNR, interference, channel planning, link budgets
 * Scripting and automation (Python, Bash, APIs) for monitoring and integrations
 * Experience with ISP OSS/billing platforms
 * CCNP, CCNA, or equivalent certification
 * Experience in a fast-growing or startup environment

## Description

* Assess our current network, tools, and support workflows, and define what the NOC needs to look like
 * Select, deploy, and configure monitoring, alerting, and observability tools across access points, CPE, backhaul, and core
 * Design incident management processes, including triage, escalation paths, severity levels, and post-incident reviews
 * Build integrations between monitoring, ticketing, and our OSS/billing systems
 * Create runbooks, SOPs, and network documentation from the ground up
 * Define NOC KPIs (uptime, MTTR, alert-to-resolution time, recurring issues) and build reporting for leadership
 * Design the coverage model (hours, on-call, follow-the-sun or after-hours options) and a staffing plan to support it

Run and Grow (ongoing)

 * Own day-to-day network health across all Kwikbit communities
 * Lead response to major outages and coordinate with engineering, field operations, and customer support
 * Act as the bridge between the NOC and field crews, so remote triage gets techs to the right place with the right info
 * Identify recurring problems and drive root-cause fixes, not just ticket closures
 * Do capacity planning and spot trends before they become customer issues
 * Hire, train, and lead NOC technicians as the team grows
 * Continuously improve tooling, automation, and processes as we add communities