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# Onsite IT Support Technician (Contract)

- **Company:** It-techpros, Inc.
- **Location:** San Marcos, CA, United States
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Desktop Computing, Issue Tracking Systems, Network Configuration and Change Management, Networking Basics, Software Deployment, Wireless Networks, Wi-Fi Technology, Network Routers, Connectivity Problems, Information Technology
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=16ad7f313516759e

## About the Role

* Basic understanding of computers, Windows environments, hardware, software, and networking.
 * Comfortable troubleshooting common IT issues and basic network connectivity problems.
 * Strong computer literacy and ability to work with ticketing systems and technical documentation.
 * Excellent communication and customer service skills.
 * Ability to follow instructions and documented procedures accurately without skipping steps.
 * Reliable, punctual, organized, and able to work independently at client locations.
 * Reliable transportation and ability to travel within the designated service area.
 * Previous IT support, help desk, field technician, or MSP experience preferred.

## Description

* We're looking for a dependable, professional onsite IT Support Technician to assist our clients throughout North County San Diego. This is a contract opportunity for someone with a solid foundation in basic IT and networking, strong customer service skills, and the ability to follow documented procedures.
 * You'll represent our company at client locations, helping resolve technical issues and ensuring every client receives a professional, positive support experience., * Travel to client locations within approximately 25 miles of North County San Diego to provide on-site IT support as needed.
 * Troubleshoot basic computer, hardware, software, printer, Wi-Fi, and network connectivity issues.
 * Work with basic network environments, including routers, switches, and wireless networks.
 * Follow provided instructions, troubleshooting steps, and technical documentation precisely.
 * Complete assigned tasks according to established procedures and the approved scope of work.
 * Obtain authorization before making changes outside the approved scope, including network configuration changes, software installations, or other significant system modifications.
 * Communicate professionally with clients and maintain a positive customer experience.
 * Document all work performed, troubleshooting steps, and outcomes in the ticketing system.
 * Provide a clear update to our team after every visit, including any unresolved issues and recommended next steps.
 * Escalate issues that fall outside your technical expertise or the scope of the assignment rather than attempting unapproved fixes.
 * Maintain a professional appearance and represent the company appropriately at client sites.