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# Membership Service Associate (Front Desk Staff) - Monroe County YMCA

- **Company:** GATEWAY REGION YMCA
- **Location:** Columbia, IL, United States
- **Salary:** $31,200.0 - $35,360.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Human Resources Information System (HRIS)
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b7e2aa59ae971882

## About the Role

* High school diploma and or GED required
 * Excellent interpersonal and problem solving skills.
 * Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
 * Previous customer service, sales or related experience.
 * Basic knowledge of computers.

## Description

* Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
 * Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
 * Participate and recruit participants for member challenges also known as member visit drivers.
 * Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
 * Ensures established processes for touring and following up with membership inquiries are followed.
 * Assist with the attainment of membership department strategic plan goals.
 * Provide feedback and offer solutions regarding gaps in service and/or member concerns.
 * Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices.
 * Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
 * Effectively handle conflict and member complaints, with the support of the center Membership Director
 * Performs all other duties as assigned.