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# IT Support & Systems Specialist

- **Company:** Foam & Wash
- **Location:** Poughkeepsie, NY, United States (Remote available)
- **Salary:** $62,400.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Backup Devices, System Configuration, Desktop Computing, Networking Hardware, PCI Data Security Standards, Service Pack, Wireless Networks, Tablet Computers, Firewalls (Computer Science), Information Technology, Network Support, Network Server
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f1927daee7803ea9

## About the Role

* Previous experience in IT support, systems administration, network support, or a similar hands-on technology role
 * Strong working knowledge of computer hardware, software applications, operating systems, and networking
 * Ability to diagnose problems efficiently and follow issues through to completion
 * Familiarity with cybersecurity best practices, system access controls, backups, and security protocols
 * Experience supporting POS systems or technology across multiple business locations is preferred
 * Familiarity with PCI compliance is preferred
 * Strong organization, documentation, and time-management skills
 * Excellent communication skills with the ability to explain technical issues to nontechnical employees
 * Ability to work independently while also coordinating effectively with employees, vendors, and outside partners
 * Bachelor's or associate degree in Computer Science, Information Technology, or a related field is preferred; equivalent practical experience will also be considered
 * CompTIA A+, Network+, Security+, or similar certifications are preferred but not required
 * Valid driver's license, dependable transportation, and the ability to travel regularly between locations

## Description

Are you a hands-on IT professional who enjoys solving problems, helping people, and keeping critical systems operating reliably? Foam & Wash Car Wash is looking for a dependable and resourceful IT Support & Systems Specialist to support technology across our 13 Hudson Valley locations.

This position will serve as the primary internal point of contact for day-to-day IT needs. You will provide hands-on support to our employees, troubleshoot technology issues, maintain hardware and network systems, coordinate with outside vendors, and help ensure our locations remain connected, secure, and operational.

This is an on-site, field-based position that requires regular travel between Foam & Wash locations.

What You'll Do

 * Provide prompt, hands-on technical support to employees at our headquarters and car wash locations
 * Diagnose and resolve hardware, software, network, connectivity, and system-related issues
 * Serve as Foam & Wash's primary point of contact with our enterprise-wide POS provider
 * Coordinate POS installations, upgrades, troubleshooting, and remote or on-site vendor support
 * Install, configure, upgrade, and maintain computers, printers, servers, tablets, networking equipment, and other business technology
 * Support and maintain routers, switches, firewalls, wireless networks, and related infrastructure
 * Perform routine system maintenance, including software updates, backups, security patches, and equipment inspections
 * Help plan and implement new hardware, software, and technology upgrades across multiple locations
 * Work closely with our outside IT partner to maintain cybersecurity standards and PCI compliance
 * Coordinate PCI scans, reporting, remediation, and required follow-up
 * Maintain accurate documentation of equipment, system configurations, procedures, vendor information, and troubleshooting steps
 * Train and guide employees on the proper and secure use of company technology
 * Prioritize technology issues based on their impact on customers and site operations
 * Provide occasional after-hours or weekend support when urgent technology issues affect business operations