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# Senior Support Lead

- **Company:** HCL America, Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $95,000.0 - $151,000.0
- **Contract:** Permanent contract
- **Skills:** Continuous Integration, Identity and Access Management, Network Connections, Routing, Oracle (Applications), Cloud Services, Cloud Platform System, Delivery Pipeline, Firewalls (Computer Science), Oracle Analytics Cloud, Oracle Integration, Oracle Cloud Infrastructure, Splunk, Dynatrace, Servicenow
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4bb34d87e8167cb1

## About the Role

Cloud Platform: Proven experience with Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), Oracle Analytics Cloud (OAC), and Oracle Identity Cloud Service (IDCS).Observability & ITSM: Hands-on experience with Dynatrace, Splunk log management, and ServiceNow incident/change management.Networking & Security: Knowledge of hybrid network connections, firewalls, routing, IAM policy design, and security patch upgrades.CI/CD & Automation: Experience with CI/CD tools, deployment pipelines, and operational script automation.Process Management: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management).

## Description

Cloud Platform: Proven experience with Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), Oracle Analytics Cloud (OAC), and Oracle Identity Cloud Service (IDCS).Observability & ITSM: Hands-on experience with Dynatrace, Splunk log management, and ServiceNow incident/change management.Networking & Security: Knowledge of hybrid network connections, firewalls, routing, IAM policy design, and security patch upgrades.CI/CD & Automation: Experience with CI/CD tools, deployment pipelines, and operational script automation.Process Management: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management).