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# Network Program Manager, Preventative Maintenance

- **Company:** GFiber
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $84,000 - $122,400
- **Contract:** Permanent contract
- **Skills:** Applicant Tracking Systems, Salesforce.Com, Servicenow
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bc04951f973ba12f

## About the Role

* Bachelor's degree or equivalent practical experience.
 * 3 years of experience in telecommunications infrastructure, central office/fiber hut operations, or critical facility operations management.
 * Proven track record leading external vendor contracts, managing field service operations, and facilitating cross-functional team syncs.
 * Experience with enterprise ticketing and change management platforms (ServiceNow, or equivalent).
 * Functional understanding of critical hut infrastructure:

 * Power Systems: Standby diesel/gas generators, Automatic Transfer Switches (ATS), Manual Transfer Switches (MTS), and -48V DC power plants/battery strings.
 * HVAC & Environmental: Wall-mount shelter HVAC units, lead/lag controllers, MERV filtration, refrigerant/coolant loops, and environmental telemetry/sensors.

It's preferred if you have:

 * Experience transitioning manual operations to Salesforce Field Service Lightning (FSL) or similar ERP/FSM software.
 * Experience serving in 24/7 on-call rotation management or major incident escalation response teams.
 * Demonstrated ability to draft, refine, and enforce operational MOPs and standard operating procedures (SOPs) across multi-regional deployments.

## Description

Managing critical physical, electrical, and environmental infrastructure across central offices and fiber huts requires dedicated operational governance, vendor alignment, and rigorous change management. The Network PgM - Preventative Maintenance Manager serves as the primary operational coordinator and Tier-1 escalation lead for national hut facility preventative maintenance programs.

This role bridges high-level facility maintenance strategies with daily field execution-leading vendor partners, enforcing standard Methods of Procedure (MOP), submitting and tracking Change Management tickets, and managing emergency break/fix escalations across multiple regional markets.

In this role, you'll:
Vendor Management & Operational Coordination

 * Partner Alignment: Lead weekly operational syncs with primary maintenance contractors (e.g., Pearce Services) to review site maintenance progress, pending quotes, and operational blockers.
 * Schedule & Dispatch Coordination: Oversee site dispatching across multiple regional markets (e.g., Austin, Nashville, Charlotte, Raleigh-Durham, San Antonio). Ensure vendor field technicians are properly paired with gFiber site escorts when required.
 * Onboarding & Training: Facilitate system access, onboarding, and workflow training for vendor administrative staff, focusing on work order creation, ticketing and billing compliance.

 2. Change Management & MOP Governance
 * Ticket Generation & Workflow Lifecycle: Create, assign, and manage Network Scheduled Maintenance tickets within ServiceNow for all scheduled hut facility maintenance.
 * Lead Time Compliance: Enforce strict adherence to change control policy windows (minimum 72-hour advance lead time prior to work execution).
 * MOP Execution & Approval: Maintain, distribute, and enforce standardized Methods of Procedure (MOP) detailing generator servicing, HVAC filter/coolant maintenance, battery health checks, and ATS inspections. Ensure all MOPs are submitted to gFiber sponsors and shared with NOC (gfiber-noc@gfiber.com) prior to window opening.

 3. Tier-1 Incident Escalation & Emergency Dispatch
 * First-Level Escalation POC: Serve as the primary point of contact for vendor technicians and local market teams encountering site deficiencies during PM sweeps.
 * Break/Fix & Remediation Management: Identify site failures (e.g., failed ATS motherboards, faulty breakers, coolant/oxygen sensor failures, degraded battery strings) and initiate reactive break/fix work orders.
 * Emergency Dispatching: Coordinate rapid vendor dispatch for emergency hardware replacements and roll-up generator deployments during commercial power outages or major hardware incidents.