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# Welcome Desk Lead

- **Company:** Gilbert inc
- **Location:** Salem, OR, United States
- **Experience:** Expert
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Databases, Microsoft Office
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=89287151a40f46b7

## About the Role

* Excellent written and speaking skills including preparation and presentation of verbal and written reports, presentations, and recommendations.
 * Ability to work independently and manage time effectively to meet individual goals and deadlines.
 * Excellent time-management, multi-tasking, and prioritizing skills.
 * Establish effective working relationships with others to accomplish organizational goals.
 * Demonstration of the highest level of integrity and trust., * One year of experience in a related field, such as retail, nonprofit leadership, or tourism.
 * Strong communication and analytical skills, as well as the ability to make quick decisions and multitask.
 * Proficiency in Microsoft Office Suite.
 * Bilingual Preferred

## Description

Gilbert House Children's Museum welcomes over 100,000 visitors each year with qualified, friendly staff who provide excellent customer service. The Welcome Desk Lead is responsible for promoting a fun, safe, and clean learning experience for all visitors. This includes accurately completing point of sale transactions and providing excellent customer service welcoming visitors to the museum.

Schedule is Tuesday through Saturday 9:00 am to 5:30 pm., Welcome Desk Operations (80%)

 * Ensure visitors are checked in and out in a timely and courteous manner, and that their needs are met.
 * Maintain a clean, welcoming environment in the Lobby.
 * Provide guidance, training, and support to the Welcome Desk team. Communicate with Membership Coordinator to ensure coverage for absences.
 * Communicate with Membership Coordinator about daily front desk operations, including check-ins, check-outs, and guest inquiries.
 * Answer the phone and transfer calls to appropriate staff to best assist visitors with their questions and needs.
 * Use Altru to ring up sales, memberships, classes, parties, donations, etc.
 * Sell memberships to help support and sustain museum.
 * Assist with store merchandising to keep museum store stocked and clean.
 * Data entry to enter information into Altru or update records.
 * Assist with training VSA staff at the welcome desk.

Museum Rentals (20%)

 * Assist patrons in scheduling and confirming museum rentals and birthday parties as delegated by Membership Coordinator.
 * Ensure reservations are entered into the database and accurately recorded in the program and events calendar., * Perform other duties as assigned.