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# IT Support & User Administrator

- **Company:** Barr-Nunn Transportation, Inc.
- **Location:** Granger, IA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Cyber Security, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Inventory Management Software, Virtual Private Networks (VPN), Productivity Software, Anti-Phishing, Single Sign-On, Microsoft InTune, Computer Equipment, Hardware Asset Management, User Administration
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=63deb55e94a77503

## About the Role

* 1-3 years of experience in an IT help desk, desktop support, or technical support role.
 * Solid experience supporting Windows OS environments in a corporate setting.
 * Hands-on familiarity with cloud productivity suites (Microsoft 365).
 * Understanding of core identity and networking concepts (Active Directory/Entra ID, DNS, DHCP, VPNs, MFA, SSO).

Skills and Personal Characteristics

 * Exceptional Communication: Clear, warm, and articulate verbal and written communication skills across all levels of the organization.
 * Empathy & Patience: A service-first mindset that views user mistakes or tech struggles as learning opportunities rather than frustrations.
 * Adaptability & Creativity: The ability to make security and technology concepts engaging, memorable, and interactive.
 * Problem-Solving & Resourcefulness: Curiosity to troubleshoot unfamiliar issues paired with sound analytical thinking.

Physical Requirements

 * Ability to routinely lift computer equipment up to 50 pounds
 * Ability to assist in lifting or maneuvering computer equipment weighing 51-100 lbs. on occasion, * Computer: 2 years (Preferred)

Ability to Commute:

 * Granger, IA 50109 (Required)

## Description

* Incident Support: Diagnose and resolve daily hardware, software, network, and peripheral issues for local and remote employees.
 * Identity & Access Management: Execute user onboarding and offboarding workflows, including account provisioning, group policy/role assignment, and credential management (e.g., Active Directory / Entra ID, Microsoft 365).
 * Endpoint Management: Deploy, configure, and maintain employee workstations (Windows), mobile devices, and software using endpoint management tools (Intune/MDM).
 * Hardware Lifecycle: Assist with device imaging, inventory tracking, hardware upgrades, and secure equipment disposal.
 * New Hire Orientation: Lead weekly/bi-weekly IT orientation sessions for new employees, guiding them through hardware setup, account access, productivity tools, and communication channels.
 * Cybersecurity Education: Facilitate interactive cybersecurity awareness training (covering phishing identification, password hygiene, safe remote work habits, and social engineering risks).
 * Documentation & Knowledge Base: Create clear, engaging documentation, quick-reference guides, and short video tutorials for end-user self-service.
 * Continuous Improvement: Assess user friction points and tech-related support trends to develop proactive training materials that reduce ticket volume.