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# Systems Implementation & Training Specialist

- **Company:** American Property Management
- **Location:** Bellevue, WA, United States
- **Experience:** Experienced
- **Salary:** $92,196.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Software Documentation, System Configuration, Monitoring of Systems, Systems Integration
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=25d8fdb6f62cc9e5

## About the Role

* 5+ years of experience required in multifamily property management within the last 10 years.
 * 2+ years of experience in training and development required.
 * High School Diploma / GED required, bachelor's degree in related field preferred.
 * Valid driver's license required.

 * Demonstrates exceptional attention to detail and organizational abilities.
 * Proficient in effective communication and teamwork.
 * Maintains a positive outlook and embraces a collaborative team approach.
 * Shows responsibility and takes pride in their work.
 * Fluent in English, with strong reading, speaking, and writing skills.
 * Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

## Description

* Develop and facilitate new hire, leasing, customer service, application, and ongoing employee training programs across all APM properties.
 * Conduct monthly staff, Fair Housing, weekly toolbox, and huddle training sessions while monitoring training progress and completion within the first 90 days.
 * Support leasing performance by reinforcing company standards, improving closing ratios, maintaining occupancy goals, and overseeing property shopping results.
 * Assist with lease-up and acquisition communities, including employee training, operational support, system setup, and property inspections.
 * Support recruitment and retention efforts through job fairs, candidate interviews, and employee development initiatives.
 * Administer Grace Hill, including user access, training assignments, compliance tracking, property configurations, and invoice processing.
 * Oversee the setup, configuration, and ongoing administration of Yardi, RealPage, and EliseAI, ensuring system accuracy, functionality, and consistency across properties.
 * Coordinate new property and employee system onboarding, including user permissions, workflows, integrations, troubleshooting, and vendor communication.
 * Monitor system performance, data accuracy, reporting, and platform utilization while identifying opportunities for process improvement and employee training.
 * Develop and maintain operational procedures, training materials, and system documentation while collaborating across departments on system enhancements, branding initiatives, and operational improvements.

The responsibilities above are not all-inclusive.

Our Mission & Culture

At American Property Management, "We are committed to being the 'Best Asset Management Company in the West' by setting the industry standard in customer service and honoring our customers who rely on us for continued exemplary service year after year." To fulfill this mission, we prioritize respect, collaboration, integrity, and transparency. These core principles guide our interactions and decisions, creating a work environment where every voice is heard and valued.

We understand that our employees are the cornerstone of our success, and we foster a culture that encourages teamwork and open communication. Our commitment to integrity and transparency not only shapes the way we do business but also how we support and appreciate our dedicated team members. By nurturing these values and striving to exceed customer expectations, we create a stronger, more successful company where everyone has the opportunity to thrive.

Candidate Screening & Interview Process

We encourage all qualified applicants to apply for this position. Candidates should be prepared to complete an online assessment test. After submitting your application, you may be invited to take part in a preliminary virtual interview conducted by a member of our Human Resources team. Those who advance will participate in additional virtual and/or on-site interviews with the Hiring Manager(s).

Background Checks and Screenings

Candidates should be prepared to undergo a background check and complete a 4-panel drug screening. Depending on the position, the background check may involve professional reference checks, credit checks, county and nationwide criminal history reviews, social media screenings, as well as education, certification, and employment verifications.