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# Customer Service Coordinator + SAP Key User

- **Company:** Freudenberg-NOK, Inc
- **Location:** Milan, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Customer Data Management, Microsoft Office, SAP ERP, Power BI, SAP (Applications), SAP Knowledge Warehouse, SAP NetWeaver Data Management, SAP Sales and Distribution
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e1ef73d206e9faac

## About the Role

* Associate's degree required; Bachelor's degree in Business, Supply Chain, Operations, or related field preferred.
 * Minimum 3-5 years of customer service, order management, supply chain, or manufacturing experience.
 * Experience within a manufacturing environment strongly preferred.
 * SAP ERP experience required.
 * Previous SAP Key User, Super User, or process ownership experience preferred.
 * Experience supporting continuous improvement or business process optimization initiatives preferred.
 * Strong understanding of customer service and order-to-cash processes.
 * Working knowledge of production planning, inventory management, logistics, and supply chain operations.
 * Advanced SAP knowledge, particularly within Sales & Distribution (SD) functions.
 * Strong problem-solving and analytical skills.
 * Excellent organizational skills and attention to detail.
 * Ability to prioritize multiple tasks in a fast-paced manufacturing environment.
 * Strong communication and interpersonal skills with the ability to work effectively across all levels of the organization.
 * Proficiency in Microsoft Excel, Power BI, and Microsoft Office applications.
 * Ability to train and support users while driving process compliance and continuous improvement.

## Description

* Manage customer orders from receipt through shipment and invoicing.
 * Serve as the primary contact for customer inquiries regarding order status, delivery schedules, pricing, product availability, and returns.
 * Monitor and communicate order changes, delays, backorders, and supply constraints.
 * Coordinate with Planning, Production, Shipping, Purchasing, and Sales to ensure customer expectations are met.
 * Proactively resolve customer concerns and service issues to minimize business disruptions.
 * Maintain customer master data, pricing information, and order records within SAP.
 * Support inventory management efforts by monitoring customer demand and communicating forecast changes.
 * Assist with month-end activities, reporting requirements, and customer performance metrics.
 * Develop strong working relationships with internal and external customers to support long-term business partnerships.
 * Serve as the primary SAP resource for Customer Service processes and transactions.
 * Provide day-to-day support and troubleshooting for SAP users within Customer Service.
 * Lead SAP testing activities related to system upgrades, enhancements, and process improvements.
 * Develop and maintain standardized work instructions, training materials, and process documentation.
 * Train new and existing employees on SAP transactions, best practices, and process compliance.
 * Partner with IT, Business Process Owners, and Global SAP teams to implement system improvements.
 * Monitor data accuracy and integrity for customer master data, material masters, pricing records, and order management information.
 * Identify opportunities to improve efficiency through SAP functionality, automation, and process standardization.
 * Support reporting, analytics, and KPI development utilizing SAP data.
 * Participate in continuous improvement initiatives and Freudenberg operational excellence programs.