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# Field Service Supervisor

- **Company:** MIRATECH Corporation
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ebfa89b83f3114cc

## About the Role

* Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls.
 * Excellent leadership, communication, and interpersonal skills
 * Ability to mentor and develop new MIRATECH Field Service Technicians
 * Demonstrated ability to make independent decisions and work in a loosely structured environment
 * Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
 * Excellent problem-solving skills
 * 25 - 50% overnight travel - with higher concentrations during peak seasons.
 * 10+ years prior field service technician experience or equivalent knowledge, skills, and abilities.
 * Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally.
 * Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test.
 * Must possess valid driver's license and passport

## Description

Primary Responsibility: This position is responsible for leading and managing a team of Field Service technicians to perform preventive maintenance, troubleshooting and repair of existing equipment, commissioning of new equipment, and telephone customer support., * Proven experience as a supervisor leading multiple Field Service Technicians in a technical field

 * Collaborate with engineering, project management, and other departments to improve processes and productivity
 * Provide telephone support to customers and MIRATECH Field Service Technicians including troubleshooting and replacement parts identification
 * Conduct regular performance evaluations and provide constructive feedback.
 * Commission and service MIRATECH equipment if needed to maintain customer schedule
 * Participate in hiring, training, and onboarding new Field Service Technicians
 * Identify training needs and implement skill development programs for Field Service Technicians
 * Follow up customer calls after service work completion
 * Keep up to date on company products, services, and procedures
 * Strict adherence to safety protocols and quality standards
 * Coordinate with Field Service Manager to assign tasks, schedule work, and manage team's workload effectively
 * Maintain test equipment and special tools calibration