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# IT Technician

- **Company:** PALAMERICAN SECURITY INC
- **Location:** Denver, CO, United States
- **Experience:** Starter
- **Salary:** $45,760.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Desktop Computing, Issue Tracking Systems, Network Connections, Software Asset Management, Office365, Information Technology, Laptops, User Accounts
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cb8b06e909df5958

## About the Role

* 1-3 years experience in an IT support role
 * Diploma or higher in Information Technology or equivalent is an asset.
 * CompTIA A+ certification is an asset.
 * Equivalent combinations of education and practical experience will be considered.

Physical Requirements:

 * Prolonged periods of sitting at a desk and working on a computer.
 * Must be able to lift up to 15 pounds at times.

## Description

* Provide front line support for end-users via phone, email, chat, in-person and ticketing systems.
 * Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, Microsoft 365 applications, and network connectivity.
 * Receive, prioritize, classify, and resolve incidents and service requests in accordance with established service levels.
 * Provision and deprovision user accounts, licenses, and access rights across Microsoft 365 and other business applications.
 * Configure, deploy, and support desktops, laptops, mobile devices, and peripheral equipment.
 * Support onboarding and offboarding activities, ensuring appropriate access and equipment management.
 * Maintain accurate records of incidents, requests, assets, and resolutions within the IT Service Management platform.
 * Assist with hardware inventory management, device lifecycle tracking, and software asset management.
 * Escalate complex issues to senior IT staff, vendors, or appropriate support teams when required.
 * Participate in IT projects, system deployments, and other technology initiatives.
 * Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
 * Provide exceptional customer service while communicating technical concepts clearly to non-technical users.
 * Maintain awareness of emerging technologies and continuously expand technical knowledge and skills.
 * Other duties as required