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# Five9 System Engineer

- **Company:** Nation Safe Drivers
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Data Analysis, Interactive Voice Response, VoIP, Session Initiation Protocols, Windows PowerShell, Power BI, Salesforce.Com, SQL Databases, Systems Integration, Scripting, Software Troubleshooting, Advanced Reports, Virtual Agents, Restful APIs
- **Published:** October 6, 2026
- **Apply:** https://www.thejobnetwork.com/job/b3592745-2778-473a-afa5-450273080a97/five-system-engineer

## About the Role

* 8+ years of hands-on experience with Five9 or a comparable cloud contact center platform.
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 * Strong expertise in Five9 configuration, customization, IVRs, ACD routing, queues, skills, campaigns, and call flows.
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 * Experience designing and implementing contact center solutions, workflow automation, integrations, and platform enhancements.
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 * Hands-on experience integrating Salesforce or comparable CRM platforms.
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 * Salesforce experience including configuration, troubleshooting, validation rules, user support, and mobile access.
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 * Strong knowledge of cloud contact center architecture, telephony, VoIP, SIP, QoS, networking, and call quality management.
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 * Experience with REST APIs, Five9 APIs, PowerShell, scripting, and system integrations.
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 * Proven ability to troubleshoot complex technical issues and translate business requirements into scalable technical solutions.
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 * Strong communication, analytical, and problem-solving skills.
\n, * Five9 Certified Administrator and/or Five9 Implementation Certification.
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 * Experience with Verint WFM, WFO, Quality Management, or related workforce technologies.
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 * Experience with Power BI, SQL, and advanced reporting and analytics.
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 * Experience with Five9 AI Agent Assist, Intelligent Virtual Agents (IVA), and Speech Analytics., * Experience leading contact center implementations, migrations, platform upgrades, or architecture initiatives.

## Description

We are seeking a Five9 Systems Engineer to lead the design, configuration, customization, optimization, and ongoing evolution of our Five9 cloud contact center platform. This role serves as a senior technical resource, translating business and contact center requirements into scalable solutions that improve system functionality, automation, operational efficiency, and the overall customer and agent experience., The ideal candidate brings deep hands-on experience with Five9 engineering, contact center architecture, integrations, APIs, IVR development, call routing, reporting, and troubleshooting complex technical issues.