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# Application Support Analyst

- **Company:** Community First Credit Union
- **Location:** Neenah, WI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Business Software, Information Systems, Computer Networks, Disaster Recovery, Online Banking, IT Management, Microsoft Operating Systems, Windows Servers, SQL Databases, Systems Integration, Virtualization Technology, Web Services, Information Technology
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f697254d0c0ed1fc

## About the Role

* Associate's degree in Information Systems or related field required; Bachelor's degree in IT or related field preferred
 * 3+ years of experience in an IT environment, collaborating with others to support applications and resolve system issues
 * Experience implementing, integrating, and supporting secure, high-availability applications
 * Experience working with business users, vendors, and IT teams to deliver technology solutions
 * Working knowledge of applications and systems used in financial services preferred
 * Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server) and general business software
 * Familiarity with networking concepts, virtualization, web services, and automation tools
 * Strong analytical, organizational, and communication skills, with the ability to build collaborative relationships across departments
 * Ability to travel locally and work irregular hours (nights, weekends, holidays) as needed, Required
 * Associates or better in Information Technology or related field

## Description

* Serve as the technical subject matter expert for our Lending Systems
 * Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience
 * Install, upgrade, and configure applications to meet business and IT support needs
 * Support disaster recovery planning and ensure systems are available and secure during critical operations
 * Coordinate and facilitate change management processes with IT teams and business stakeholders
 * Create and maintain technical documentation for use in support and training
 * Work with IT leadership to configure application settings and integrations
 * Ensure systems are secure, compliant, and reliable, meeting all regulatory and organizational standards
 * Assist with general IT support, including helping employees and members with online banking and other system-related inquiries
 * Live out Community First's mission, core values, and purpose through every interaction