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# Deployment specialist

- **Company:** THREE STORMS, LLC
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $140,000 - $190,000
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Product Software Implementation Methods, Production Code
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eb6b85fbbc3ef21d

## About the Role

* Implementation experience: 3+ years running complex software implementations, technical onboarding, or customer-facing project management at a B2B SaaS company. You've owned timelines, managed stakeholders, and driven go-lives.
 * Semi-technical fluency: Comfortable navigating APIs, configuration interfaces, and technical documentation. You don't write production code, but you understand what engineers are building and can coordinate technical workstreams effectively.
 * Project leadership: Track record of managing multi-workstream projects and holding cross-functional resources accountable to deadlines. You track 15 things at once without dropping any.
 * Customer-facing presence: Experience as a primary customer POC-comfortable leading meetings with clinic operators and building trusted relationships with both technical and non-technical stakeholders.
 * Bias toward action: At our stage, the Implementation Manager is a player, not a coach. You do the work yourself rather than delegating or waiting.

## Description

* Own implementations end-to-end: Run every customer deployment from kickoff through go-live. Lead discovery sessions, collect scheduling rules and clinic workflows, build project plans, hold timelines, and coordinate across engineering and customer stakeholders to drive on-time launches.
 * Execute the non-engineering implementation work: Collect and organize customer inputs scheduling rules, knowledge base content, provider configurations, appointment type matrices. Configure the the platform where tooling allows
 * Be the customer's primary point of contact: Lead kickoff calls, weekly syncs, and stakeholder check-ins. Send meeting recaps within 30 minutes. Manage all non-technical stakeholder communications and serve as the first line of response for customer issues post-launch.
 * Run UAT and drive go-live: Coordinate testing sessions where customers simulate real call scenarios. Track issue resolution, manage the production cutover, and ensure a smooth IVR redirect on launch day.
 * Own accounts post-launch: Lead recurring syncs and QBRs, triage inbound issues via Slack and email, monitor account health metrics, and surface expansion signals to the sales team.
 * Shape the product: Translate field observations and customer feedback into actionable requirements. Partner with engineering to prioritize admin tooling investments that reduce implementation effort over time.