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# Technical Support Specialist

- **Company:** MPAC LLC
- **Location:** Newburyport, MA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** AutoCAD, Computer Programming, Software Debugging, Microsoft Office
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3c4dc1d6b2307459

## About the Role

* Degree, diploma, or equivalent technical education in Electrical Engineering or a related discipline.
 * 5 + years' experience in electrical automation, industrial machinery, or manufacturing environments.
 * Strong troubleshooting skills across electrical control systems and industrial automation.
 * Working knowledge of AutoCAD Electrical.
 * Experience supporting machine commissioning, debugging, and technical problem resolution.
 * Strong communication skills with the ability to engage customers and internal stakeholders effectively.
 * Proficiency with Microsoft Office applications., * Experience with high-speed packaging machinery.
 * Knowledge of industrial safety standards, control-reliable design principles, and machine safety requirements.
 * Experience supporting field service and aftermarket operations., You are a hands-on technical professional who enjoys getting involved in solving real-world customer challenges. You combine strong technical expertise with excellent communication skills and a customer-first mindset. You thrive in a collaborative environment, take ownership of issues, and are motivated by delivering results., If you have a passion for automation, technical problem-solving, and delivering exceptional customer support, we'd love to hear from you.

## Description

We are seeking a Technical Support Specialist to provide expert technical support for sophisticated automated packaging machinery throughout its lifecycle. Working closely with customers, Service, Engineering, Operations, and Retrofit teams, you will play a critical role in ensuring equipment performance, reliability, and customer satisfaction.

This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, customer interaction, and supporting leading-edge automation technology.

What You'll Be Doing

As a Technical Support Specialist, you will:

 * Provide first-line technical support to customers, field technicians, and internal teams.
 * Troubleshoot mechanical, electrical, controls, and programming-related issues.
 * Support Factory Acceptance Testing (FAT), and internal FAT activities.
 * Assist with electrical debugging and controls validation to ensure systems perform according to design specifications.
 * Support PLC program loading and basic programming activities on standard equipment.
 * Work closely with Project Managers, Engineering, Assembly, and Service teams to resolve technical challenges efficiently.
 * Update and maintain electrical documentation and schematics as required.
 * Provide feedback and recommendations to improve machine performance and product quality.
 * Help identify training requirements and support continuous improvement initiatives.
 * Build strong relationships with customers through exceptional service and responsive communication., * Play a key role in supporting customers around the world.
 * Contribute to continuous improvement and innovation.
 * Build your career within a growing and dynamic global business.