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# Technicien Support de Proximité F/H

- **Company:** HELPLINE
- **Location:** Nanterre, France
- **Contract:** Apprenticeship
- **Skills:** Microsoft Office, Data Server Interface, Tablet Computers, Laptops, User Accounts
- **Published:** June 11, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=c24539657ddef6f1

## About the Role

curiosité technique, sens du service, rigueur

anglais technique apprécié

## Description

Intégré(e) à l'équipe Support de Proximité du siège, vous serez un acteur clé de la qualité de service auprès de nos utilisateurs internes.

Votre quotidien sera rythmé par :

Support & Résolution

 * Diagnostic et résolution d'incidents hardware/software en face à face ou sur rendez-vous
 * Prise en charge des demandes via ServiceNow (guichet, mail, chat, téléphone)
 * Suivi complet du cycle de vie des tickets et traçabilité des actions

Gestion du parc & Déploiements

 * Préparation, masterisation et configuration des postes utilisateurs
 * Installation d'applicatifs, mises à jour, correctifs
 * Gestion des stocks, inventaires, mouvements de matériel
 * Administration des droits d'accès et des comptes utilisateurs

Qualité & Documentation

 * Rédaction, mise à jour et contrôle des procédures techniques
 * Contribution à l'amélioration continue du support


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