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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Alta Ares - **Location:** Paris, France - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Software as a Service, Data Fusion, Linux, Identity and Access Management, Information Technology Operations, Inventory Management Software, Local Security Policy, Microsoft InTune, Information Technology, Casper Suite, Machine Learning Operations, Gsuite, GNSS, User Administration - **Published:** June 11, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=edd4f7c483ab7f9d ## About the Role Do you have experience in Slack?, Do you have a Bachelor's degree?, * 3-6 years of experience in IT support, workplace IT, or systems administration * Proven hands-on experience managing Google Workspace administration (user management, groups, licences, security settings) * Experience managing SaaS tool stacks in a startup or scale-up environment (Slack, Notion, and equivalent) * Solid understanding of IT asset management: procurement, inventory, configuration, and lifecycle tracking * Experience owning onboarding/offboarding IT processes end-to-end * Exposure to IAM principles, MDM solutions (Jamf, Intune, or equivalent), and endpoint security is a strong plus * Experience in a defence, dual-use, or security-sensitive organisation is appreciated, * Rigorous and methodical - you maintain clean records, follow processes, and never leave a loose end * Proactive and service-minded: you anticipate IT needs before they become problems * Responsive and reliable - employees trust that their issues will be resolved quickly and professionally * Comfortable working autonomously in a lean environment with broad scope * Discreet and trustworthy - you handle access to sensitive systems and confidential data as a matter of course * Strong communicator: able to explain technical concepts clearly to non-technical employees * Fluent in French and English ## Description * Real-time AI ISR module deployable on drones and tactical platforms * Counter-UAS solution enabling autonomous drone takeover in GNSS-denied environments * Full-stack MLOps platform for training & deploying military-grade AI models * Data fusion and trajectory prediction Role & Mission As IT Support Engineer, you will be Alta Ares' go-to person for all internal IT operations - from provisioning laptops and creating email accounts to managing access rights and supporting employees across international offices. You will ensure that a fast-moving, security-conscious team always has the tools, access, and support it needs to operate at full speed. This is a hands-on, high-ownership role. You will build and maintain the internal IT infrastructure from a relatively early stage, establish robust processes for a company scaling rapidly, and work in close coordination on security and access policies., * Own the full lifecycle of Alta Ares' hardware fleet: procurement, configuration, inventory tracking, maintenance, and decommissioning * Manage the laptop and equipment stock across Paris HQ and other offices * Configure and deploy workstations for new joiners (MacOS / Windows / Linux depending on role) * Maintain an up-to-date asset register and ensure all devices comply with internal security standards * Coordinate repairs, replacements, and hardware upgrades, * Create and manage corporate email accounts (Google Workspace) for all new joiners * Assign and administer software licences across the tool stack: Google Workspace, Slack, Notion, and other internal platforms * Manage user access and permissions across all systems - ensuring least-privilege principles are applied consistently * Own the joiners/movers/leavers (JML) process from an IT perspective: timely provisioning and deprovisioning of all accounts and access rights * Maintain accurate, up-to-date user directories and licence inventories, * Execute the IT component of onboarding for all new hires: workstation setup, account creation, tool access, and first-day readiness * Brief new joiners on IT tools, security practices, and internal procedures * Manage IT offboarding: account suspension, licence recovery, device retrieval, and access revocation - in coordination with HR * Maintain and continuously improve IT onboarding checklists and runbooks 4. Internal IT Support * Serve as the first point of contact for all internal IT support requests across Paris and remote offices * Diagnose and resolve hardware, software, and connectivity issues in a timely manner * Manage a ticket queue and maintain SLA-aligned response times * Produce and maintain IT documentation: FAQs, setup guides, and troubleshooting resources, * Administer access controls across internal systems, cloud platforms, and SaaS tools * Conduct periodic access reviews and ensure permissions remain aligned with roles and security policies * Support the implementation of SSO, MFA, and MDM solutions as the company scales * Flag and remediate access anomalies proactively ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [The best of two worlds - Bringing enterprise-grade Linux to the vehicle](https://www.wearedevelopers.com/videos/67-the-best-of-two-worlds-bringing-enterprise-grade-linux-to-the-vehicle) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)