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# Tier II Support Technician

- **Company:** Allied Llc
- **Location:** Boise, ID, United States
- **Experience:** Expert
- **Salary:** $49,920.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Multitier Architecture, Microsoft Windows, Active Directory, Software Applications, Microsoft Outlook, Network Address Translation, Hyper-V, Virtual Private Networks (VPN), Microsoft Office, Routing, Network Administration, Network Protocols, Microsoft PowerPoint, Virtual Local Area Networks, Office365, Server Operating Systems & Platforms
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cfe6dd43422d9e51

## About the Role

* Detail oriented with outstanding sales and customer service skills.
 * Dependable, trustworthy, and self-motivated.
 * Complies with all IT policies, procedures, and security standards.
 * Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, etc.), * Must have a minimum of 5+ years INDUSTRY EXPERIENCE in networking for consideration.
 * Ability to work under stress/pressure to meet deadlines and company objectives.
 * Knowledge of network protocols, configurations and understanding of LAN/WAN operations including VPN, VLANs, NAT and Routing.
 * Proficiency in Windows Workstation and Server operating systems, Active Directory, GPO, O365 administration and HyperV.
 * Proficiency in using MS Office Suite (PowerPoint, Word, Excel, and Outlook).
 * Excellent communication skills (verbal, written and presentation skills) and business acumen.
 * Personal drive and motivation to achieve goals.
 * Must have a valid driver's license and minimum levels of auto insurance coverage.
 * Strong organization and problem-solving skills.
 * Work style that reflects a positive, friendly, and supportive attitude.
 * Excellent time management skills, attention to detail, adherence to company policies, programs, and work rules.
 * Ability to learn new computer software.

## Description

* Build knowledge base by managing formulation of new documentation that describes technical fixes.
 * Provide senior level technical support to end users for issues not resolved at Tier I.
 * Triage, prioritize, manage, and report on help desk tickets / resolutions.
 * Use various systems, software, and hardware tools to identify and diagnose device health status and problems.
 * Ability to multi-task and quickly adapt to changing priorities.
 * Collaborate with management to champion efficient workflows and processes.
 * ConnectWise experience preferred.
 * Other duties as assigned.