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# IT Support Technician

- **Company:** Titan, LLC
- **Location:** Mason, OH, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, Wireless Networks, Firewalls (Computer Science), Information Technology, Cloud Migration, Veeam, SentinelOne Expertise, Cisco
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=12b87b4bff2fe3a2

## About the Role

* 2-5 years in IT support (MSP or help desk experience is a big plus)
 * Solid computer and network troubleshooting skills
 * Strong customer service and the ability to explain fixes in plain English
 * Experience with tools like NinjaOne, ConnectWise Control (ScreenConnect), Veeam, SentinelOne, Huntress and a ticketing platform is a plus
 * Certifications (CompTIA, Microsoft, Cisco, etc.) are a plus
 * Nice to have: camera systems and access control, structured cabling and conduit work, power tools and scissor lifts, * Valid driver's license, reliable vehicle and insurance
 * Able to pass an FBI background check with fingerprinting
 * Able to join our after-hours on-call rotation (about once every six weeks)
 * Able to commute to Mason, OH

## Description

* Provide Level 1-3 IT support for our clients, mostly remote from our Mason office with occasional on-site visits
 * Troubleshoot hardware, software and network issues across Windows, Microsoft 365, and Active Directory / Entra ID
 * Work on IT projects: PC deployments, server upgrades, cloud migrations, office moves and network build-outs
 * Configure and support firewalls, VPNs, switches and wireless networks
 * Keep clear documentation of client environments, fixes and project work