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# IT Service Support Analyst

- **Company:** Marquette University
- **Location:** United States
- **Contract:** Voluntary work
- **Skills:** Microsoft Windows, Desktop Computing, Identity and Access Management, Issue Tracking Systems, Information Technology
- **Published:** October 6, 2026
- **Apply:** https://employment.marquette.edu/postings/25497/pre_apply

## About the Role

High school diploma or GED

Minimum of 1 years' experience in an IT support service-related role to include desktop support (Windows & Mac) and troubleshooting, both on-site and remotely. Compensation will be commensurate with experience.

Must have hands-on experience providing customer service with computer support and have a proficient understanding of how domain joined computers, printers and networks work together.

May require overtime and may be on the on-call rotation.
Preferred Knowledge, Skills and Abilities
CompTIA A+, Net+, and MCSA certification. ITIL Foundations certification

## Description

The primary responsibility of the IT Service Support Analyst is to provide consultation, support, and basic instruction to users of university-owned IT systems, including hardware, software, operating systems, telephony, unified communications, identity management, networking, and AV equipment. This role ensures superior customer service by anticipating needs and communicating technical issues clearly and confidently. Will collaborate with faculty, staff, and IT departments, handles escalated support issues with responsiveness, and maintains accurate incident and service request records using the IT Service Desk ticketing system. Additionally, document solutions and troubleshooting processes for the Service Support Team knowledge base.
Duties and Responsibilities

 1. Provide consultation, support and/or basic instruction to users of university-owned hardware, software, operating systems, telephony, unified communications, identity management, networking, AV equipment and other information technology-based systems.

 2. Deliver customer service by anticipating needs, interacting knowledgeably and confidently with users about technical issues in a way they can understand and feel confident with the support provided.

 3. Work in a collaborative team environment with the ability to communicate and coordinate with faculty, staff, and all areas within the IT department.

 4. Work with IT Service Desk on escalated support issues with a high degree of responsiveness.

 5. Provide accurate incident & service request management information as required by using the IT Service Desk ticketing system.

 6. Identify and document solutions and troubleshooting materials and processes, for the Service Support Team knowledge base.

 7. Resolve problems and service requests efficiently and in a timely manner which may require working beyond the normally scheduled work hours, nights, or weekends.

 8. Performs all other duties and responsibilities as assigned or directed by the supervisor
Required Knowledge, Skills and Abilities