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# IT Desktop Support Technician

- **Company:** Robert Half
- **Location:** Reading, PA, United States
- **Contract:** Temporary contract
- **Skills:** A/B Testing, Networking Basics, Break Fix, Laptops
- **Published:** October 17, 2026
- **Apply:** https://dejobs.org/x/x/DC446C6A6E41425584A42C4022C482DC/job/

## About the Role

* Familiarity with ticketing workflows, service deliverables, and organized documentation practices.

 * Strong communication skills with the ability to support users in a detail-oriented and customer-focused manner.

 * Comfort working in structured environments that involve coordination with hiring processes, onboarding, or employee equipment setup.

 * Exposure to testing activities such as A/B testing or validating user experience changes is preferred.

 * Ability to prioritize multiple support requests and manage time effectively in a fast-paced setting. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for an IT Desktop Support Technician to provide hands-on technical assistance for end users in Reading, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and workplace technology issues while delivering dependable day-to-day support. The person in this role will help maintain a productive desktop environment, respond to service needs efficiently, and contribute to a smooth user experience across the organization.

Responsibilities:

 * Provide in-person and remote support for desktops, laptops, mobile devices, printers, and common workplace applications.

 * Diagnose technical issues, identify root causes, and complete timely resolutions to minimize disruption for employees.

 * Set up, configure, deploy, and refresh end-user equipment while ensuring systems are ready for business use.

 * Track incidents, service requests, and completed work accurately to support clear communication and measurable deliverables.

 * Collaborate with internal teams to support testing activities, including A/B testing efforts related to user-facing technology changes.

 * Assist with onboarding and offboarding tasks by preparing devices, managing access needs, and recovering equipment when required.

 * Perform deskside support for users who need hands-on troubleshooting, software installation, or device connectivity assistance.

 * Follow established support procedures and contribute ideas that improve service quality and the overall support experience. Requirements * Experience providing deskside support in a corporate or enterprise technical environment.

 * Ability to troubleshoot hardware, software, peripheral, and basic network connectivity issues effectively.