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# Customer Support Engineer I (CRM)

- **Company:** Tekion Corp
- **Location:** Cincinnati, OH, United States
- **Experience:** Starter
- **Salary:** $54,500 - $68,000
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Databases, MongoDB, Operational Databases, Standard Sql, Software Coding
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=acaf6d2e7798c606

## About the Role

* 5+years of experience as an Application Support Engineer or Customer Support Engineer
 * At least 1-2 years in the automotive industry preferably supporting a DMS/CRM
 * Previous experience in application, production or product support
 * Ability to learn and master employer-specific software
 * Complex problem solving
 * Written and verbal communication skills
 * Ability to diagnose & address application issues
 * Candidate should be ready for rotational shift
 * Experience in CRM in an automotive environment-preferred
 * Basic understanding of IoT and software - preferred
 * Knowledge of APIs and coding skills preferred.
 * Working knowledge of SQL, Mongo Databases & basic network configuration-desired

## Description

We're looking for enthusiastic people who love challenges, pushes boundaries and is passionate about delivering awesome customer experiences. In this senior-level role, you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.

Roles & Responsibilities

 * Taking ownership of customer issues reported and seeing problems through to resolution
 * Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
 * Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 * Ability to understand the application both functionally and technically
 * Refer to internal databases or external resources to provide accurate tech solutions
 * Ensure all issues are properly logged
 * Prioritize and manage several open issues at one time
 * Prepare accurate and timely reports
 * Document technical knowledge in the form of notes and manuals